ADVANTAGE BEHAVIORAL HEALTH
IT Support Specialist II
ADVANTAGE BEHAVIORAL HEALTH, Boca Raton, Florida, us, 33481
Advantage Behavioral Health is the parent company to Harmony Bay and Victory Bay providing Behavioral Health and Management Services across the United States. Our mission is to provide convenient and affordable behavioral health services while creating an unmatched experience for our clients and staff.
Position Title:
IT SUPPORT SPECIALIST II
Reports to:
IT MANAGER
Department:
INFORMATION TECHNOLOGY
Date:
5/2/2024
Category:
SALARY / EXEMPT
Revised:
General Description
The IT Support Specialist II is responsible for providing advanced technical assistance and support end-users within the organization. The role involves diagnosing and resolving technical issues, configuring hardware and software, and assisting users with IT-related problems. This role is crucial in ensuring the smooth operation of IT systems and enhancing user satisfaction through exceptional customer service.
Tasks & Responsibilities
A. Essential Duties
1. Technical Support-
Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.Install and update software applications, ensuring proper functionality and compatibility.Set up and manage user accounts and access permissions.2. Hardware and Software Configuration-
Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.Install and update software applications, ensuring proper functionality and compatibility.Set up and manage user accounts and access permissions.3. User Training and Documentation-
Assist users with basic IT training, helping them become proficient in using software applications and IT resources.Create and maintain documentation for common IT issues and resolutions, FAQs, and user guides.4. Hardware and Software Inventory-
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.Monitor stock levels and initiate procurement processes for new IT equipment and supplies.5. Remote Support-
Provide remote support to off-site users, resolving technical issues through remote desktop tools and phone support. Some travel is required.Ensure remote users have secure and stable connections to company resources.6. Collaboration and Communication-
Collaborate with IT teams and vendors to resolve technical issues and implement solutions.Communicate effectively with end-users and team, explaining technical solutions in a clear and understandable manner.B. Additional Duties
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.C. Interpersonal Relations
Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.Take Accountability: Take constructive feedback and prevent discourse among our peers.Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.Be Professional: Wear business casual attire (please see dress code policy).CompetenciesAdaptabilityCustomer ServiceDecision MakingDependabilityEthicsInterpersonal SkillsJob KnowledgeConflict ManagementOrganization SkillsProductivitySelf-DevelopmentTeamworkPerformance Standards & Measurement
Compliance with essential and incidental duties; compliance with company policies and procedures.Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
Use of computer, telephone, and other office equipment such as a printer and fax.Use of company network and email domain.Working Conditions
Air conditioned and well-illuminated office environment and outdoor environment.May have several responsibilities at once. Interaction with others is constant and can be interruptive.Work may be stressful at times due to high level workflow.Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.Participates in educational training, orientations, or compliance programs as needed to maintain competency.If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.Demands
Enthusiastic self-starter operating with sustained energy and showing great initiative.Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.Excellent organizational skills.Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.Ability to function independently and with flexibility.Ability to work under pressure, handle multiple tasks and interruptions.Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.Ability to sit, stand, or walk for extended periods of time.Occasional to frequent driving.Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.Qualifications
Education:
Associate degree or equivalent certification in Information Technology, Computer Science, or related field.Experience:
Proven experience in IT support roles, preferably in a corporate environment.Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common software applications.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.
Advantage Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Position Title:
IT SUPPORT SPECIALIST II
Reports to:
IT MANAGER
Department:
INFORMATION TECHNOLOGY
Date:
5/2/2024
Category:
SALARY / EXEMPT
Revised:
General Description
The IT Support Specialist II is responsible for providing advanced technical assistance and support end-users within the organization. The role involves diagnosing and resolving technical issues, configuring hardware and software, and assisting users with IT-related problems. This role is crucial in ensuring the smooth operation of IT systems and enhancing user satisfaction through exceptional customer service.
Tasks & Responsibilities
A. Essential Duties
1. Technical Support-
Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.Install and update software applications, ensuring proper functionality and compatibility.Set up and manage user accounts and access permissions.2. Hardware and Software Configuration-
Install, configure, and maintain computer systems, laptops, printers, and other hardware devices.Install and update software applications, ensuring proper functionality and compatibility.Set up and manage user accounts and access permissions.3. User Training and Documentation-
Assist users with basic IT training, helping them become proficient in using software applications and IT resources.Create and maintain documentation for common IT issues and resolutions, FAQs, and user guides.4. Hardware and Software Inventory-
Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.Monitor stock levels and initiate procurement processes for new IT equipment and supplies.5. Remote Support-
Provide remote support to off-site users, resolving technical issues through remote desktop tools and phone support. Some travel is required.Ensure remote users have secure and stable connections to company resources.6. Collaboration and Communication-
Collaborate with IT teams and vendors to resolve technical issues and implement solutions.Communicate effectively with end-users and team, explaining technical solutions in a clear and understandable manner.B. Additional Duties
Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.C. Interpersonal Relations
Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.Take Accountability: Take constructive feedback and prevent discourse among our peers.Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.Be Professional: Wear business casual attire (please see dress code policy).CompetenciesAdaptabilityCustomer ServiceDecision MakingDependabilityEthicsInterpersonal SkillsJob KnowledgeConflict ManagementOrganization SkillsProductivitySelf-DevelopmentTeamworkPerformance Standards & Measurement
Compliance with essential and incidental duties; compliance with company policies and procedures.Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
Use of computer, telephone, and other office equipment such as a printer and fax.Use of company network and email domain.Working Conditions
Air conditioned and well-illuminated office environment and outdoor environment.May have several responsibilities at once. Interaction with others is constant and can be interruptive.Work may be stressful at times due to high level workflow.Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.Participates in educational training, orientations, or compliance programs as needed to maintain competency.If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.Demands
Enthusiastic self-starter operating with sustained energy and showing great initiative.Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.Excellent organizational skills.Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.Ability to function independently and with flexibility.Ability to work under pressure, handle multiple tasks and interruptions.Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.Ability to sit, stand, or walk for extended periods of time.Occasional to frequent driving.Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.Qualifications
Education:
Associate degree or equivalent certification in Information Technology, Computer Science, or related field.Experience:
Proven experience in IT support roles, preferably in a corporate environment.Familiarity with Windows and macOS operating systems, Microsoft Office Suite, and common software applications.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.
Advantage Behavioral Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.