Boston Consulting Group
Solution Delivery Analyst, Retail Catalyst, United States - X Delivery
Boston Consulting Group, Chicago, Illinois, United States, 60290
Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We Are BCG X
We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
What You'll DoThe
Solution Analyst
on the
BCG X
Retail Catalyst
team
will play a critical role in delivering, implementing, and supporting BCG's client-facing
retail
software solutions
. He or she will
independently
build retail data models, and deliver superior value and sustained impact, accelerating clients’ speed to insights.
The work also includes running
client deployments
, including
tool
configuration
, development, and
deployment
support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams.
Finally, this role will
shape our
strategic
delivery and product
approach
together
with
senior business leaders in our Retail
s
ector
and our
BCG X
unit
.Key activities will include gathering requirements from internal and external clients,
advising
them on the app's best practice
usage
, and recommending
improvements
to
optimize
the business value delivered by the application
.The Solution
Analyst will also coordinate
the sourcing and
preparation of
data, manag
e
client
infosec
processes, oversee deployment by setting up and configuring the application according to the requirements, and train
the
client's end users. The
role
will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements.He or she should be able to quickly
learn and deliver on the
data (science) logic
used
for our
Retail Catalyst
offer
, understand the
retail
industry
/
client context, and learn analytical approaches used to
turn
data into business insights. The
ideal candidate
should
be an excellent data engineer, and at the same time
posess
above average communication and coordination skills.YOU’RE GOOD ATOwn
ing
client delivery, driv
ing
adoption, ensur
ing
our clients realize value from our solutionsAct
ing
as the main point of contact throughout the delivery programM
anag
ing
complex client situations and
ideating /
lead
ing
issue resolutionWork
ing
together with BCG team
s
and
r
etailer
clients
to understand
data and business
processes, business requirements, and data structure
/
challengesRespond
ing
to
2
nd
/
3
rd
level
c
lient
inquiries and requests: Troubleshooting, system configurations, service issuesDemonstrat
ing
a proactive, solution-based approach to enhanc
e
client relation
ships
(
in meetings
, calls, emails,
slack, etc.)Building, owning,
and
driving
the
overall
implementation plan
together
with c
lient
counterpart
s
, including setting and managing c
lient
expectationsIdentif
ying
required changes in client's
ways of working
and support
ing
process change managementUnderstand
ing
the
client's data situation
and
develop
ing
a
blueprint for future state data managementPerform
ing
analysis of client data to
determine
parameter requirements for app setup, including ETL and processing of data, as neededWork
ing closely
with Data Engineering, DevOps, and Product teams to implement
client
requirements
Technical
Delivery,
ETL
Implementation, Training, and SupportLead
ing
and o
versee
ing
complex
deployment
s
of
platforms and
software
;
configu
ring
apps
to client's needsGuiding
BCG case teams, client business users
,
and IT team to enable them to roll out,
operate
, monitor, and
maintain
the applicationCollaborat
ing
with
BCG X Delivery
Retail Catalyst technical teams, application software vendors
,
and other resources to diagnose and resolve
the
application's technical and/or non-technical problems, bugs, performance, and other issuesCollaborat
ing
with
peers
to construct
appropriate training
and support plans for the continuation of the customer’s users and deliverables after the implementation goes into productionDeveloping
application user guides and other application
-
related materialsDocument
ing
, track
ing
, and monitor
ing
application's bugs, problems, and issues to ensure
timely
resolutionPerform
ing
quality control tests and keep
ing
logs of problems, issues, changes, and future enhancementsTrack
ing
project progress against agreed KPIs and any contractual obligationsProvid
ing
product feedback to development teams
What You'll BringDeep
expertise
in all things data and analytics: Data sourcing, wrangling, troubleshooting,visualization, etc.Experience in deploying data / software (B2B) applications, end-user support, or related activitiesIdeally
experience in brick-and-mortar
and e
-
commerce
r
etail organizations (
e.g.
merchandi
s
ing,pricing, analytics, etc.)D
egree with strong academic achievements in business management, engineering, mathematics
,
or similarIdeally c
lient-facing
experience in a SaaS environment or
tech
industryKnowledge in the following fields, technologies, and tools:Strong s
kills in interpreting
/
engineering
data and generating business insights from data
using SQLP
roficien
cy
in data
transformation and
management tools such as Alteryx,
DataIKU
, etc.Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)Advanced knowledge of Data visualization tools and techniques using Tableau and
PowerBI
etc.Working knowledge
of PythonMS ExcelMS PowerPointKEY COMPETENCIESCustomer and business focusA passion for customer success and support is essentialInterest in
t
echnology and being able to learn quickly
regarding
tech-heavy topics and toolsAble to adjust approach to effectively interact with customers at all organizational and technical levelsFocus on excellent customer service and user needs; willingness to go
above and beyond
to deliver resultsAble to confidently make decisions and escalate issues and decisions when appropriateFlexibility and openness to ask for help when needed
Communication, interpersonal
,
and teaming skillsExcellent interpersonal and communication skillsFluent written and spoken EnglishA
ble to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches
etc
)Able and willing to give and receive honest, balanced feedback
Problem
-
solving, analytical skills
,
and decision makingBright, ambitious, solution-oriented self-starterAble to effectively handle difficult and stressful situations with poise,
tact
and patience, while
demonstrating
a sense of urgencyAble to
anticipate
,
identify
, and solve critical problemsFlexible, self-motivated, proactive out-of-the-box
,
and critical thinker
Work management, organization
,
and planningExcellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectivelyIndependently and proactively communicates issues, priorities, and objectivesAble to thrive in a dynamic, fast-paced, demanding environment
Values and ethicsDemonstrates competence and character that inspires trustAbility to respect all BCG and client information as personal and confidential
Work environmentAble to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCG’s values and cultureThe ideal candidate must understand that client demands
aren't
always between 9-5
pm and be available
/
flexible where necessaryExperience working successfully within a complex matrix
-
structured organizationAble to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures
Who You'll Work WithYou will be working with clients, the BCG X Retail Catalyst delivery team peers and managers,product managers, BCG case teams, Retail clients, practice area stakeholders, and BCG leadership
Additional infoIn addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugsDental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)Paid sick time on an as needed basisEmployees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
FOR U.S. APPLICANTS: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
#BCGXjob
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
Click here
for more information on E-Verify.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
We Are BCG X
We’re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world’s most complex problems. Leveraging BCG’s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.
What You'll DoThe
Solution Analyst
on the
BCG X
Retail Catalyst
team
will play a critical role in delivering, implementing, and supporting BCG's client-facing
retail
software solutions
. He or she will
independently
build retail data models, and deliver superior value and sustained impact, accelerating clients’ speed to insights.
The work also includes running
client deployments
, including
tool
configuration
, development, and
deployment
support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams.
Finally, this role will
shape our
strategic
delivery and product
approach
together
with
senior business leaders in our Retail
s
ector
and our
BCG X
unit
.Key activities will include gathering requirements from internal and external clients,
advising
them on the app's best practice
usage
, and recommending
improvements
to
optimize
the business value delivered by the application
.The Solution
Analyst will also coordinate
the sourcing and
preparation of
data, manag
e
client
infosec
processes, oversee deployment by setting up and configuring the application according to the requirements, and train
the
client's end users. The
role
will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements.He or she should be able to quickly
learn and deliver on the
data (science) logic
used
for our
Retail Catalyst
offer
, understand the
retail
industry
/
client context, and learn analytical approaches used to
turn
data into business insights. The
ideal candidate
should
be an excellent data engineer, and at the same time
posess
above average communication and coordination skills.YOU’RE GOOD ATOwn
ing
client delivery, driv
ing
adoption, ensur
ing
our clients realize value from our solutionsAct
ing
as the main point of contact throughout the delivery programM
anag
ing
complex client situations and
ideating /
lead
ing
issue resolutionWork
ing
together with BCG team
s
and
r
etailer
clients
to understand
data and business
processes, business requirements, and data structure
/
challengesRespond
ing
to
2
nd
/
3
rd
level
c
lient
inquiries and requests: Troubleshooting, system configurations, service issuesDemonstrat
ing
a proactive, solution-based approach to enhanc
e
client relation
ships
(
in meetings
, calls, emails,
slack, etc.)Building, owning,
and
driving
the
overall
implementation plan
together
with c
lient
counterpart
s
, including setting and managing c
lient
expectationsIdentif
ying
required changes in client's
ways of working
and support
ing
process change managementUnderstand
ing
the
client's data situation
and
develop
ing
a
blueprint for future state data managementPerform
ing
analysis of client data to
determine
parameter requirements for app setup, including ETL and processing of data, as neededWork
ing closely
with Data Engineering, DevOps, and Product teams to implement
client
requirements
Technical
Delivery,
ETL
Implementation, Training, and SupportLead
ing
and o
versee
ing
complex
deployment
s
of
platforms and
software
;
configu
ring
apps
to client's needsGuiding
BCG case teams, client business users
,
and IT team to enable them to roll out,
operate
, monitor, and
maintain
the applicationCollaborat
ing
with
BCG X Delivery
Retail Catalyst technical teams, application software vendors
,
and other resources to diagnose and resolve
the
application's technical and/or non-technical problems, bugs, performance, and other issuesCollaborat
ing
with
peers
to construct
appropriate training
and support plans for the continuation of the customer’s users and deliverables after the implementation goes into productionDeveloping
application user guides and other application
-
related materialsDocument
ing
, track
ing
, and monitor
ing
application's bugs, problems, and issues to ensure
timely
resolutionPerform
ing
quality control tests and keep
ing
logs of problems, issues, changes, and future enhancementsTrack
ing
project progress against agreed KPIs and any contractual obligationsProvid
ing
product feedback to development teams
What You'll BringDeep
expertise
in all things data and analytics: Data sourcing, wrangling, troubleshooting,visualization, etc.Experience in deploying data / software (B2B) applications, end-user support, or related activitiesIdeally
experience in brick-and-mortar
and e
-
commerce
r
etail organizations (
e.g.
merchandi
s
ing,pricing, analytics, etc.)D
egree with strong academic achievements in business management, engineering, mathematics
,
or similarIdeally c
lient-facing
experience in a SaaS environment or
tech
industryKnowledge in the following fields, technologies, and tools:Strong s
kills in interpreting
/
engineering
data and generating business insights from data
using SQLP
roficien
cy
in data
transformation and
management tools such as Alteryx,
DataIKU
, etc.Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)Advanced knowledge of Data visualization tools and techniques using Tableau and
PowerBI
etc.Working knowledge
of PythonMS ExcelMS PowerPointKEY COMPETENCIESCustomer and business focusA passion for customer success and support is essentialInterest in
t
echnology and being able to learn quickly
regarding
tech-heavy topics and toolsAble to adjust approach to effectively interact with customers at all organizational and technical levelsFocus on excellent customer service and user needs; willingness to go
above and beyond
to deliver resultsAble to confidently make decisions and escalate issues and decisions when appropriateFlexibility and openness to ask for help when needed
Communication, interpersonal
,
and teaming skillsExcellent interpersonal and communication skillsFluent written and spoken EnglishA
ble to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitches
etc
)Able and willing to give and receive honest, balanced feedback
Problem
-
solving, analytical skills
,
and decision makingBright, ambitious, solution-oriented self-starterAble to effectively handle difficult and stressful situations with poise,
tact
and patience, while
demonstrating
a sense of urgencyAble to
anticipate
,
identify
, and solve critical problemsFlexible, self-motivated, proactive out-of-the-box
,
and critical thinker
Work management, organization
,
and planningExcellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectivelyIndependently and proactively communicates issues, priorities, and objectivesAble to thrive in a dynamic, fast-paced, demanding environment
Values and ethicsDemonstrates competence and character that inspires trustAbility to respect all BCG and client information as personal and confidential
Work environmentAble to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCG’s values and cultureThe ideal candidate must understand that client demands
aren't
always between 9-5
pm and be available
/
flexible where necessaryExperience working successfully within a complex matrix
-
structured organizationAble to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures
Who You'll Work WithYou will be working with clients, the BCG X Retail Catalyst delivery team peers and managers,product managers, BCG case teams, Retail clients, practice area stakeholders, and BCG leadership
Additional infoIn addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:Zero dollar ($0) health insurance premiums for BCG employees, spouses, and childrenLow $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugsDental coverage, including up to $5,000 in orthodontia benefitsVision insurance with coverage for both glasses and contact lenses annuallyReimbursement for gym memberships and other fitness activitiesFully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) planPaid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursementGenerous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)Paid sick time on an as needed basisEmployees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
FOR U.S. APPLICANTS: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
#BCGXjob
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer.
Click here
for more information on E-Verify.