General Manager

Are you a skilled leader with a passion for community management? Rocking K, a premier master-planned community in scenic Vail, is looking for an exceptional General Manager to enhance our vibrant neighborhood.Located at the base of the Rincon Mountains and next to Saguaro National Park East, Rocking K seamlessly blends with the natural desert landscape. Formerly Rocking K Ranch, our community now features a 13-acre private park with multi-purpose fields, basketball and pickleball courts, innovative play areas, a zip-line, and a splash pad. Residents also enjoy a network of sidewalks and trails for walking, hiking, running, cycling, and mountain biking.As General Manager, you’ll work closely with the Board of Directors to maintain property values, build positive relationships with residents, and oversee community operations and activities. Your role will include managing architectural processes, organizing board meetings, handling financial reviews, and supervising on-site staff.If you have a strong background in community management, a deep understanding of HOA governance, and excellent leadership skills, we’d love to hear from you. Help us lead Rocking K into the future and make a lasting impact on our community.Position Summary:Primarily responsible for providing community management and effective customer service to a designated community of homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.Position Responsibilities:In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.Reviews monthly financials and submits A/P to the management company.Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.Reviews incident reports, responds, and implements timely solutions accordingly.Performs other related duties as directed.Knowledge, Skills, and Abilities:Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.High attention to detail.Facilities management skills and experience.Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.Exceptional organization and tracking skills.Ability to function efficiently in a high volume, fast-paced environment.Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.Ability to interact and work positively and effectively with staff and residents at all levels.Ability to work collaboratively and cooperatively within the department as well as with other departments.High school diploma or GED and three (3) years of experience as a Community Manager within a large master planned association encompassing all of the following: Customer service, problem-solving, seeking harmony and defusing conflict.Knowledge/enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners.In-depth knowledge of budgets, financial administration, and general accounting.HR and personnel management experience.Valid driver’s license.Reporting Directly to This Position:Community ManagerGrounds MaintenanceLifestyle DirectorAdministrative AssistantPhysical Demands & Work EnvironmentWalking and moving throughout the community common areas and facilities.Sitting and standing for moderate periods of time.Utilizing personal vehicle for business purposes as needed.Sitting at workstation utilizing a computer in an office setting.Qualifications

Required:

High School or better.Experience

Required:

5 years of extensive management experience encompassing, but not limited to the following: thorough knowledge of the HOA management industry, strong accounting and financial experience within the HOA industry, in-depth knowledge of budgets, financial administration along with HR experience, contract administration, meeting facilitation with boards of directors and/or business partners, valid driver’s license.

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