Tbwa Chiat/Day Inc
Senior Director, Business Operations Corporate (Remote)
Tbwa Chiat/Day Inc, Los Angeles, California, United States, 90079
Job Title:
Director, Business OperationsLocation : Remote - but preference for a candidate in LA, SF, or NYCWe are looking for a mission-driven, quantitative thinker who is keen on helping drive insights on Tia’s business performance. Tia’s Business Operations team works closely with teams across the organization, and helps serve as the glue to elevate performance wins and risks to Tia’s leadership team. You will develop a deep understanding of Tia’s metric performance, answer critical questions about our business through in depth analytics, and help drive Tia’s growth projections.The individual in this role will want to be more than consultative, they will seek to ‘roll up their sleeves’ and support operating teams with implementation as a key business partner. The individual in this role will thrive on quick analysis, fast decision-making while effectively bringing others along, have a knack for “herding cats” and will be highly effective at holding team members accountable to achieving determined outcomes.The best person for this role will love experimenting towards impacting outcomes – will have a penchant for designing quick, testable strategies - gaining data to support the hypothesis and then making “lean in” / “lean out” decisions.Business Planning & Strategy
Partner with leadership team to develop and track against Tia’s ongoing OKRsCollaborate with leaders across critical teams (Marketing, RCM, etc) to maintain a clear picture on progress against business goals, highlighting key risks on initiativesMetrics Reporting & Analysis
Create and iterate on models for Tia’s key business drivers- such as membership acquisition, appointment utilization, and revenue. Build easy to understand models that can be provided to teams across the org to understand financial performance.Own the entire picture of Tia’s business -- evaluate Tia’s business targets and our performance against it on an ongoing basisPerform ongoing analysis as it pertains to Tia’s business metrics, operational shifts, and performance trendsRevenue Strategy and Pricing
Become an expert on Tia’s revenue performance across markets and service linesOwn Tia’s monthly revenue reporting and the corresponding analytics based on revenue performanceServe as a strategic partner to drive insights on Tia’s revenue strategy across member acquisition and service line utilizationAbilities & Skills
Highly analytical, quantitativeStrong operational / process orientationAbility to cross-functionally partner to drive outcomesStrong “user” mindset - ability to prioritize patient experience and outcomes even while driving revenue collectionsStrong ability to synthesize big picture trends while maintaining an exceptionally crisp picture of the details of “how it works”Concise and effective communicatorQualifications
At least 6-8 years of working experiencePreference for an individual from consulting or product management backgroundExperience building financial models and business cases a plusExperience in healthcare strategy / operations and awareness of RCM / payor related revenue collection processes is a mustSQL, Excel skill set required; experience working in Tableau a plusAbout Us:Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively.Tia is building a culture of
excellence
— in people, process and product. This is our northstar value.This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
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Director, Business OperationsLocation : Remote - but preference for a candidate in LA, SF, or NYCWe are looking for a mission-driven, quantitative thinker who is keen on helping drive insights on Tia’s business performance. Tia’s Business Operations team works closely with teams across the organization, and helps serve as the glue to elevate performance wins and risks to Tia’s leadership team. You will develop a deep understanding of Tia’s metric performance, answer critical questions about our business through in depth analytics, and help drive Tia’s growth projections.The individual in this role will want to be more than consultative, they will seek to ‘roll up their sleeves’ and support operating teams with implementation as a key business partner. The individual in this role will thrive on quick analysis, fast decision-making while effectively bringing others along, have a knack for “herding cats” and will be highly effective at holding team members accountable to achieving determined outcomes.The best person for this role will love experimenting towards impacting outcomes – will have a penchant for designing quick, testable strategies - gaining data to support the hypothesis and then making “lean in” / “lean out” decisions.Business Planning & Strategy
Partner with leadership team to develop and track against Tia’s ongoing OKRsCollaborate with leaders across critical teams (Marketing, RCM, etc) to maintain a clear picture on progress against business goals, highlighting key risks on initiativesMetrics Reporting & Analysis
Create and iterate on models for Tia’s key business drivers- such as membership acquisition, appointment utilization, and revenue. Build easy to understand models that can be provided to teams across the org to understand financial performance.Own the entire picture of Tia’s business -- evaluate Tia’s business targets and our performance against it on an ongoing basisPerform ongoing analysis as it pertains to Tia’s business metrics, operational shifts, and performance trendsRevenue Strategy and Pricing
Become an expert on Tia’s revenue performance across markets and service linesOwn Tia’s monthly revenue reporting and the corresponding analytics based on revenue performanceServe as a strategic partner to drive insights on Tia’s revenue strategy across member acquisition and service line utilizationAbilities & Skills
Highly analytical, quantitativeStrong operational / process orientationAbility to cross-functionally partner to drive outcomesStrong “user” mindset - ability to prioritize patient experience and outcomes even while driving revenue collectionsStrong ability to synthesize big picture trends while maintaining an exceptionally crisp picture of the details of “how it works”Concise and effective communicatorQualifications
At least 6-8 years of working experiencePreference for an individual from consulting or product management backgroundExperience building financial models and business cases a plusExperience in healthcare strategy / operations and awareness of RCM / payor related revenue collection processes is a mustSQL, Excel skill set required; experience working in Tableau a plusAbout Us:Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively.Tia is building a culture of
excellence
— in people, process and product. This is our northstar value.This position may require attendance at company and team off-sites and is subject to the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
#J-18808-Ljbffr