Senior Product Manager

About UsAt Hiya we are on a mission to secure the voice call with trust, identity, and intelligence. We’re protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping mobile carriers secure their networks for all. In early 2016, we brought Hiya Protect to market through Samsung Smart Call, AT&T Call Protect (now Active Armor) the first-ever network-based spam solution, and the Hiya consumer app for iOS & Android. Three years later in 2019, we brought Hiya Connect to market, a B2B branded call SaaS solution that enables companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world’s largest Voice Security Platform with over 450M users.About the PositionAs a Senior Product Manager on the Security and Protection team at Hiya, you'll create voice call security and protection products for enterprises. Hiya has market-tested products for carriers and mobile phone manufacturers to protect their users from scam and nuisance calls. Our next step is to enhance our products for the unique challenges of enterprises that need to protect themselves and their customers from scams.As a PM on Hiya’s Security and Protection team you will:Learn a ton about voice call security and how bad actors circumvent existing protectionsBecome a subject matter expert on the fraud vulnerabilities related to communications with their customers and employees for high risk enterprises (i.e. banks, retail, healthcare, telecom)Collaborate with internal and external teams to define long-term strategy and objectivesSeek partnerships that drive the product forwardWork with the modeling and engineering teams, designers, and other product managers to establish quarterly goals, activities, and the key results to measure successLead the creation of users stories, specs, roadmaps, and own the prioritization of tasks and activitiesRepresent the product (and the company) in visits to partners and customersParticipate and influence other products strategies and roadmapsWork closely with customer success, sales, and operations teams at Hiya to improve customer acquisition, satisfaction, and retentionYou don't have to check all the boxes, but we think these are important requirements for this role:Have a general-manager, owner, leader mindsetHave experience in building fast-growing products for demanding customersHave experience creating products for enterprisesWorked on products for which security is an important componentLed products from ideation through multiple iterations to hone product-market fitAre analytically-minded, comfortable with data tools and using data dashboards as a value proposition to retaining customersHave experience using machine learning in product developmentHave a keen interest and sense for user experienceHave exceptional communication skills (verbal, written, product copy, presentations, visualizations)Are proactive, decisive, and able to rally and motivate your cross-functional teams to achieve the outcome as a teamDemonstrate creativity and product ingenuityThe person in this role must embody Hiya’s key values of

Serving

our customers,

Doing

rather than observing,

Improving

ourselves and our business,

Owning

and holding ourselves accountable for success, and

Leading

by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.More DetailsThe base salary for this role is between $99,000-$191,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.Start Date: ImmediatelyStatus: Full-timeType: Hybrid (8 days per month)Location: Seattle, WATravel Requirements: OccasionalDepartment: ProductReports to: VP of Product DevelopmentDirect Reports: NoBenefitsEquity compensation401K program with 3% match through Fidelity InvestmentsSelf managed vacation plan15 Paid holidays including Recharge Days100% covered medical, dental, and vision for the employee and 50% coverage for dependentsFlexible spending, health savings accounts and Pretax dependent day care savings planPaid parental leaveVoluntary Life and AD&D, and Accident insurance optionsEmployer-paid life insuranceEmployer-paid long-term disability coverage (in qualifying states)Donation Matching for a charity of your choice (up to $1,000/ year)$1,000/year reimbursement in Professional Development funds

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