Head of Operations

Contract:

Permanent, full time, 35 hours per weekLocation:

Kings Hill with regular (twice monthly at least) travel to London and possibility for occasional remote workingSalary:

Up to £95,000Reporting to:

Managing Director, Charities Aid FoundationCould you lead the operations team of a major UK charity at a critical juncture in its growth and transformation?CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture.What you’ll doAt CAF, every one of us contributes to our impact, and as our Head of Operations you too will play an integral part in what we do.As our new Head of Operations, you would lead the integration and management of a new Operations function ensuring the best possible outcomes for our donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams.The department delivers various functions including due diligence on our donors and charities that we fund, payments to charities, operational and administrative support and contact centre.As our Head of Operations you will:Develop and implement plans for the team ensuring performance is optimised in the most efficient way possibleLead the operations senior management teamEstablish a positive and proactive working culture at all levels of the team that puts our clients firstEnsure that your team is appropriately upskilled and confident to deliver their risk management responsibilities as part of the organisation’s ‘First Line of Defence’Who you’ll beThis role is for you if you have experience of leading highly effective operations teams or have relevant transferable skills and are keen to make a difference to society.We are looking for:A proven track record of managing large and complex operations teams and meeting business targetsProven track record of designing and implementing large process and system changesThe ability to influence a diverse range of internal stakeholders (executive and non-executive)The ability to create a sense of community and agreed purpose across a large teamA working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee ActA good understanding of corporate governance and risk managementWhat’s in it for youAt CAF you will receive:Health cash plan and private medical insuranceA wide range of development opportunities to support personal and professional growthPension scheme with better-than-market employer contribution optionsThe opportunity to join a market-leading charity at a key time in our expansion and transformationWho we areAt Charities Aid Foundation we accelerate social progress by providing essential connections between donors, charities and communities.We safeguard and deliver vital donations, offer expert advisory services and financial products to donors and charities, and provide tailored charity banking through our award-winning bank CAF Bank.Our purpose is to enable a better landscape for giving and a fair and sustainable future for all.Diversity and inclusionWe know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.We want to attract, retain and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.How to applyThe closing date for applications is

9am Monday 23rd September 2024 .Interview dates:First round: 3rd October in our London officeSecond round: 10th October in our Kings Hill office, KentWe reserve the right to close this vacancy early if we receive sufficient applications for the role.Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to recruitment@cafonline.org quoting reference number

AK113.We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may just be the right candidate for this or other roles.As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.To apply for this role you must be able to provide proof of your Right to Work in the UK.So we can support you to be your best during the application or interview process, please contact our Recruitment team at recruitment@cafonline.org or 03000 123 566 to request assistance or reasonable adjustments.Job Reference: AK113

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