Collective Measures
Account Director, Client Services
Collective Measures, Minneapolis, Minnesota, United States, 55400
JOB DUTIES:
Primary responsibility for assigned client relationship, overseeing client communication, timelines, deliverables and reporting, with a particular focus on large enterprise client types or multi-faceted clients
Lead or participate in client periodic planning, strategy and review meetings
Prepare existing client proposals and SOWs with minimal oversight or revision
Grow revenue by identifying and selling new business opportunities to existing clients, with minimal senior level oversight
Effectively explain and differentiate between various media and digital service solution options with clients in order to meet client objectives
Familiar with, and able to effectively explain all facets of various media tactics, execution and measurement, and to seek assistance from internal resources when appropriate
Track and manage client billing against project budget
Report and participate in senior level agency planning, client budget expectations, annual strategy opportunities and tracking
Participate in new business development and presentations, as needed
Proactively work to develop new business opportunities for agency
Assist with internal team management, including interviewing, budget management and performance to goal tracking, etc.
Supervise junior team members, as assigned; coach and manage director reports, by leading and inspiring career development
EDUCATIONAL/EXPERIENTIAL REQUIREMENTS:
Seven or more years of account and/or client service management experience
Three or more years of leadership experience with direct reports
Excellent verbal and written communication skills
Excellent time management skills and ability to make independent, sound judgments regarding work priorities and deadlines
Demonstrate judgment to make decisions and to escalate issues when appropriate
Demonstrate ability to lead a team and build collaborative internal team culture
Detailed knowledge of search engine optimization, social and paid media marketing and measurement tools so as to be able to work with internal teams to complete projects
Ability to think strategically in order to identify, analyze and resolve complex business and client challenges, and to effectively communicate ideas internally and to clients
PHYSICAL/COGNITIVE REQUIREMENTS:
(without accommodation or with reasonable accommodation)
Must be able to speak and read English proficiently
Must be able to sit for extended periods of time
Must be able to use a keyboard and a telephone
ABOUT COLLECTIVE MEASURESWe are 100% employee-owned, so we have good reason to create a place people want to work. We value curiosity and integrity. We hire people who are authentic, experts at their craft, and genuinely passionate about digital. We have an open-door policy. Positive work-life balance is a top priority. And we consistently carve out time for all-company field trips to build the Collective Measures community.
Collective Measures does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors. Candidates must be eligible to work indefinitely in the United States without sponsorship, in order to be hired.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Collective Measures even if you don’t meet every one of our qualifications listed.
#J-18808-Ljbffr
Primary responsibility for assigned client relationship, overseeing client communication, timelines, deliverables and reporting, with a particular focus on large enterprise client types or multi-faceted clients
Lead or participate in client periodic planning, strategy and review meetings
Prepare existing client proposals and SOWs with minimal oversight or revision
Grow revenue by identifying and selling new business opportunities to existing clients, with minimal senior level oversight
Effectively explain and differentiate between various media and digital service solution options with clients in order to meet client objectives
Familiar with, and able to effectively explain all facets of various media tactics, execution and measurement, and to seek assistance from internal resources when appropriate
Track and manage client billing against project budget
Report and participate in senior level agency planning, client budget expectations, annual strategy opportunities and tracking
Participate in new business development and presentations, as needed
Proactively work to develop new business opportunities for agency
Assist with internal team management, including interviewing, budget management and performance to goal tracking, etc.
Supervise junior team members, as assigned; coach and manage director reports, by leading and inspiring career development
EDUCATIONAL/EXPERIENTIAL REQUIREMENTS:
Seven or more years of account and/or client service management experience
Three or more years of leadership experience with direct reports
Excellent verbal and written communication skills
Excellent time management skills and ability to make independent, sound judgments regarding work priorities and deadlines
Demonstrate judgment to make decisions and to escalate issues when appropriate
Demonstrate ability to lead a team and build collaborative internal team culture
Detailed knowledge of search engine optimization, social and paid media marketing and measurement tools so as to be able to work with internal teams to complete projects
Ability to think strategically in order to identify, analyze and resolve complex business and client challenges, and to effectively communicate ideas internally and to clients
PHYSICAL/COGNITIVE REQUIREMENTS:
(without accommodation or with reasonable accommodation)
Must be able to speak and read English proficiently
Must be able to sit for extended periods of time
Must be able to use a keyboard and a telephone
ABOUT COLLECTIVE MEASURESWe are 100% employee-owned, so we have good reason to create a place people want to work. We value curiosity and integrity. We hire people who are authentic, experts at their craft, and genuinely passionate about digital. We have an open-door policy. Positive work-life balance is a top priority. And we consistently carve out time for all-company field trips to build the Collective Measures community.
Collective Measures does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors. Candidates must be eligible to work indefinitely in the United States without sponsorship, in order to be hired.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Collective Measures even if you don’t meet every one of our qualifications listed.
#J-18808-Ljbffr