MetLife Investment Management
Client Services Consultant- IDI
MetLife Investment Management, Tampa, Florida, us, 33646
Job Summary:
Act as a single point of service as a DIGI Client Services Consultant I. Participation in client facing activities to resolve customer issues with a sense of urgency while providing a consistent customer service experience. Works closely with sales partners and other internal partners to contribute to the long-term persistency and profitability of the Client Service Consultant in DIGI as part of National Account Operations. Will manage all aspects of account management to develop strong working relationships and foster a sense of trust and confidence in MetLife.Functional Responsibilities:Provides effective single point of service for all cases managed and owned by the Client Service Consultants (CSC). CSCs are required to build strong working relationships by demonstrating accountability as the subject matter expert.Familiarity with the group’s plan design, case structure, and the expectations of group, enabling them to provide a consistent customer service experience.Develop an understanding of the benefit needs of customer, work as their advocate with Sales and other partners to meet their needs, participate in conference calls/meetings with internal/external partners as necessary.Handles issues of moderate to high complexity independently.Ensures customer issues are resolved with a once and done approach where possible, or refers the concern to appropriate party for accurate and timely resolution.Ensure appropriate follow through on all open customer inquiries.Support ongoing and enhanced usage of key service features and reports to promote client education and satisfaction.Conducts operational reporting responsibilities with minimal oversight.Participates in special projects and training as assigned or required. Performs other related duties as assigned or required.Essential Business Experience and Technical Skills:High School Degree or equivalent required; Bachelor's degree or higher preferred.2-3 years customer service experience.Ability to handle large or high-volume accounts.Ability to multi-task effectively while prioritizing tasks and effectively managing their time.Benefits We Offer:
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLife:
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
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Act as a single point of service as a DIGI Client Services Consultant I. Participation in client facing activities to resolve customer issues with a sense of urgency while providing a consistent customer service experience. Works closely with sales partners and other internal partners to contribute to the long-term persistency and profitability of the Client Service Consultant in DIGI as part of National Account Operations. Will manage all aspects of account management to develop strong working relationships and foster a sense of trust and confidence in MetLife.Functional Responsibilities:Provides effective single point of service for all cases managed and owned by the Client Service Consultants (CSC). CSCs are required to build strong working relationships by demonstrating accountability as the subject matter expert.Familiarity with the group’s plan design, case structure, and the expectations of group, enabling them to provide a consistent customer service experience.Develop an understanding of the benefit needs of customer, work as their advocate with Sales and other partners to meet their needs, participate in conference calls/meetings with internal/external partners as necessary.Handles issues of moderate to high complexity independently.Ensures customer issues are resolved with a once and done approach where possible, or refers the concern to appropriate party for accurate and timely resolution.Ensure appropriate follow through on all open customer inquiries.Support ongoing and enhanced usage of key service features and reports to promote client education and satisfaction.Conducts operational reporting responsibilities with minimal oversight.Participates in special projects and training as assigned or required. Performs other related duties as assigned or required.Essential Business Experience and Technical Skills:High School Degree or equivalent required; Bachelor's degree or higher preferred.2-3 years customer service experience.Ability to handle large or high-volume accounts.Ability to multi-task effectively while prioritizing tasks and effectively managing their time.Benefits We Offer:
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLife:
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
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