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Chick-fil-A

Director of Human Resources

Chick-fil-A, Carmel, Indiana, United States, 46033


Overview:

The Director of Human Resources position at Chick-fil-A West Carmel is an essential team builder and developer for our restaurant! This person will oversee the entire employee life cycle including: recruiting, selection, onboarding, training, development, and off-boarding. We are a locally owned and operated Chick-fil-A restaurant with a staff of around 80 team members. The Director of HR will ensure that we're always fully staffed with a deep bench of leaders and team members that fit our core values of Curiosity, Ownership, Optimism, and Professionalism.

Since we are a locally owned and operated restaurant, everyone on our team gets to serve our guests in the restaurant! The Director of HR can expect to work operationally in the restaurant in positions such as order taking, order fulfillment, hospitality, and other restaurant roles in addition to all of the administrative functions listed below.

Role Vision:

To recruit, develop, mentor, and empower team members and leaders to reach their potential while furthering the mission of our organization.

Reporting Relationships:

The Director of People (DoP) will report directly to the Executive Director. The DoP will supervise, and collaborate with, leaders in functions of training, recruiting, and team member care initiatives.

Weekly Schedule:

This is a position in a Chick-fil-A restaurant. Directors on our team serve in administrative roles and on the floor in restaurant operations. This person can expect to spend 20-25 hours per week on human resources functions, and another 20-25 hours per week in an operational support role. These operational roles may include order taking, order fulfillment, catering delivery, and food preparation.

Description of Role Functions:

Recruiting

Create and execute a recruiting strategy to include on-campus recruiting at local schools/community events, speaking at local engagements, and creating internship opportunities

Selecting

Conduct interviews with candidates

Maintain processes and systems for selecting talent that fits our culture and improves our organization

Onboarding

Oversee an efficient onboarding process that leaves our new hires feeling excited about the opportunity to join our team

Performance Evaluations

Oversee the criteria, process, and execution of team member performance reviews

Conduct a monthly “people meeting” with the director team

Leadership Development

Collaborate with other Directors to create a process for identifying potential restaurant leaders

Collaborate with other Directors to create a training plan for team leaders and shift leaders

Ensure that our restaurant maintains a pipeline of current and future leaders

Human Resources

Maintain job descriptions, job postings, and identify opportunities to share our employer brand

Manage disciplinary system and participate in disciplinary conversations

Maintain the Employee Handbook

Standardize the interview process; updating interview guides and candidate communication templates as needed

Update our “Employment Value Proposition” that outlines the benefits and promises that come with working at Chick-fil-A West Carmel

Identify new opportunities to enhance our benefits strategy by meeting needs for team members in a sustainable model for the business

Restaurant Culture

Create a Care Team to coordinate initiatives to help our team feel cared for

Work directly with our chaplaincy team to provide support and resources to maximize their impact

Identify opportunities to protect and grow a healthy team culture that reinforces our core values

Conduct employee engagement surveys and implement solutions to opportunities identified therein

Operational Support

Support the team by working alongside them in restaurant operational positions over lunch/dinner

Must be able to work on your feet for hours at a time while taking orders, fulfilling orders, preparing food, etc.

Working at Chick-fil-A West Carmel is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. This Chick-fil-A restaurant is locally owned and operated by Evan Williamson, who is passionate about investing in the future of his Team Members and giving back to his community.

Pay:

$21 - $25 / hour

Benefits:

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Job Type:

fulltime

Schedule:

Day shift

Night shift

Weekend availability

Education:

No education required

Work location:

On-site

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