WesTrac
Product Support Advisor
WesTrac, Washington, District of Columbia, us, 20022
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac, our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Due to expansion and accumulation of more machines and customer requirements, along with an internal promotion, there is currently a site-based role for a
Product Support Advisor
within WesTrac, servicing The Brockman 4 mine, which is an iron ore mine located in the Pilbara region of Western Australia, 60 km (37 mi) north-west of Tom Price.
Here you will maximise operation time and product reliability by providing maintenance and technical support. This is a hands-on role (but less tool time) which requires you to carry out diagnosis, repairs, and maintenance on customer Caterpillar equipment. As an Advisor, you will also be required to undertake regular equipment inspections, leading by safe working practices and lifesaving rules. This would suit a previous Field Service Technician with good product knowledge, offering your expertise in a collaborative team environment with a strong focus on safety.
An exciting opportunity to support a new fleet of CAT equipment in a modern equipped workshop, with a close drive to accommodation (camp) and assisting long-term and loyal customers with warranty support, planned component change outs, and fleet performance.
Location:
Roster:
FIFO - 8 days on, 6 days off,
dayshift only . 12.5hr shifts inclusive of 30 mins meal break.
To be successful, the following is required:
Australian-recognised Heavy-Duty Trade Certificate with post-trade experience.
Prior Field Service or Regional Mine site experience maintaining similar fleet types.
The ability to advise, train, offer good customer service, and jump on the tools when needed.
Previous working product knowledge with Caterpillar products.
Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders.
Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect, and Customer.
Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights.
What we offer:
Refer a friend program - work alongside your mates and receive up to $3000! (Not applicable to international referrals).
Day shift only. Flights to site ex Perth, accommodation/food provided.
Job security with a consistent pipeline of work.
Unrivalled training and development via The WesTrac Institute.
Fantastic team environment and inclusive work culture.
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more.
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.
#J-18808-Ljbffr
Due to expansion and accumulation of more machines and customer requirements, along with an internal promotion, there is currently a site-based role for a
Product Support Advisor
within WesTrac, servicing The Brockman 4 mine, which is an iron ore mine located in the Pilbara region of Western Australia, 60 km (37 mi) north-west of Tom Price.
Here you will maximise operation time and product reliability by providing maintenance and technical support. This is a hands-on role (but less tool time) which requires you to carry out diagnosis, repairs, and maintenance on customer Caterpillar equipment. As an Advisor, you will also be required to undertake regular equipment inspections, leading by safe working practices and lifesaving rules. This would suit a previous Field Service Technician with good product knowledge, offering your expertise in a collaborative team environment with a strong focus on safety.
An exciting opportunity to support a new fleet of CAT equipment in a modern equipped workshop, with a close drive to accommodation (camp) and assisting long-term and loyal customers with warranty support, planned component change outs, and fleet performance.
Location:
Roster:
FIFO - 8 days on, 6 days off,
dayshift only . 12.5hr shifts inclusive of 30 mins meal break.
To be successful, the following is required:
Australian-recognised Heavy-Duty Trade Certificate with post-trade experience.
Prior Field Service or Regional Mine site experience maintaining similar fleet types.
The ability to advise, train, offer good customer service, and jump on the tools when needed.
Previous working product knowledge with Caterpillar products.
Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers, and Graders.
Be well aligned and exhibit WesTrac’s SPARC values of Safety, Pride, Accountability, Respect, and Customer.
Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights.
What we offer:
Refer a friend program - work alongside your mates and receive up to $3000! (Not applicable to international referrals).
Day shift only. Flights to site ex Perth, accommodation/food provided.
Job security with a consistent pipeline of work.
Unrivalled training and development via The WesTrac Institute.
Fantastic team environment and inclusive work culture.
Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more.
Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.
#J-18808-Ljbffr