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WesTrac

Customer Coordinator

WesTrac, Washington, District of Columbia, us, 20022


WesTrac

is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac, our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.Reporting to the Service Delivery Manager, the

Customer Coordinator

is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair, and general service provision queries.As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing, and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved.Location:

South Guildford, WATo be successful the following is required:A Trade Qualification OR mechanical aptitude with experience in a customer service role.Demonstrated highly developed customer service skills with an understanding of the importance of effective Customer Management.Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly.Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships.Demonstrated analytical, problem-solving, communication, and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes.Ability to work successfully within a team and autonomously.What we offer:Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program.Job security with a consistent pipeline of work.Unrivalled training and development via The WesTrac Institute.Free and secure onsite parking.Fantastic team environment and inclusive work culture.Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas, and many more.Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options.If you are interested in taking your career to the next level with WesTrac, click the ‘Apply’ button today!Relocation

and

Visa

sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependent on the role.WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.Job # 2873At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

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