TMC Hospitality
General Manager - Bode
TMC Hospitality, Nashville, Tennessee, United States,
Connect to the city, its culture, its craft, and each other at BODE Nashville.
We're searching for a General Manager to lead our amazing team at BODE! This could be an amazing opportunity for a seasoned Hospitality Operations Manager or Director who is ready for the next step in their career!
About Us
At Bode, you’ll find the features and service you love about hotels – bar and lobby, concierge attention – and the space and comfort that comes with renting a home. We offer spacious, well-furnished 1-4 bedroom units that include full kitchens and living spaces that cater to individual and group travelers alike.
At Bode, we prioritize our people and believe that true hospitality is a way of life, not just a job. We offer competitive compensation and benefits packages, including employer-matching 401K, Paid Parental leave, Employer-paid life insurance, Short and Long-term disability insurance. And because our company is growing fast, there are plenty of exciting growth and development opportunities waiting for you!
About the role
The General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management to guest relations. They are an ambassador for the brand and the hotel within its community. The GM provides leadership and strategic planning to all departments to support the service culture and maximize operations and guest satisfaction. The GM works very closely with the hotel owners and other stakeholders.
The GM is responsible for managing the hotel leadership team and overall hotel targets to deliver an excellent Guest Experience. A General Manager must also manage profitability, guest, and employee satisfaction measures.
Additional responsibilities will include operating within any departmental budget constraints, tracking/controlling labor costs daily/weekly/monthly, assisting with marketing strategies/campaigns, and additional assigned projects.
What You'll Do
Hold regular briefings and meetings with all heads of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues, including capital projects, customer service, and refurbishment.
Handle complaints and oversee the service recovery procedures.
Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long-term strategic goals for the property.
Develop improvement actions and carry out cost savings.
Have a strong understanding of P&L statements and the ability to react with impactful strategies.
Closely monitor the hotel's business reports on a daily basis and make decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial report for the owners and stakeholders.
Draw up plans and budgets (revenues, costs, etc.) for the owners.
Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
Act as the final decision-maker in hiring key staff.
Coordinate with HODs for the execution of all activities and functions.
Oversee and manage all departments and work closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Handle corporate clients and participate in new client acquisition along with the sales team whenever required.
Assist in residential sales as and when required and develop strong sales prospects.
Safeguard the quality of operations during internal and external audits.
Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.
Maintain records for all on-site permits and ensure compliance. Ensure all facilities and equipment are up to code.
Collaborate with marketing on any promotional campaigns for the property and maintain brand standards.
Qualifications
The ideal candidate is a seasoned hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
The pay range for this role is: 100,000 - 107,000 USD per year (Bode Nashville)
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We're searching for a General Manager to lead our amazing team at BODE! This could be an amazing opportunity for a seasoned Hospitality Operations Manager or Director who is ready for the next step in their career!
About Us
At Bode, you’ll find the features and service you love about hotels – bar and lobby, concierge attention – and the space and comfort that comes with renting a home. We offer spacious, well-furnished 1-4 bedroom units that include full kitchens and living spaces that cater to individual and group travelers alike.
At Bode, we prioritize our people and believe that true hospitality is a way of life, not just a job. We offer competitive compensation and benefits packages, including employer-matching 401K, Paid Parental leave, Employer-paid life insurance, Short and Long-term disability insurance. And because our company is growing fast, there are plenty of exciting growth and development opportunities waiting for you!
About the role
The General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management to guest relations. They are an ambassador for the brand and the hotel within its community. The GM provides leadership and strategic planning to all departments to support the service culture and maximize operations and guest satisfaction. The GM works very closely with the hotel owners and other stakeholders.
The GM is responsible for managing the hotel leadership team and overall hotel targets to deliver an excellent Guest Experience. A General Manager must also manage profitability, guest, and employee satisfaction measures.
Additional responsibilities will include operating within any departmental budget constraints, tracking/controlling labor costs daily/weekly/monthly, assisting with marketing strategies/campaigns, and additional assigned projects.
What You'll Do
Hold regular briefings and meetings with all heads of departments.
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues, including capital projects, customer service, and refurbishment.
Handle complaints and oversee the service recovery procedures.
Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long-term strategic goals for the property.
Develop improvement actions and carry out cost savings.
Have a strong understanding of P&L statements and the ability to react with impactful strategies.
Closely monitor the hotel's business reports on a daily basis and make decisions accordingly.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
Prepare a monthly financial report for the owners and stakeholders.
Draw up plans and budgets (revenues, costs, etc.) for the owners.
Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
Act as the final decision-maker in hiring key staff.
Coordinate with HODs for the execution of all activities and functions.
Oversee and manage all departments and work closely with department heads on a daily basis.
Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
Provide effective leadership to hotel team members.
Lead in all aspects of business planning.
Respond to audits to ensure continual improvement is achieved.
Handle corporate clients and participate in new client acquisition along with the sales team whenever required.
Assist in residential sales as and when required and develop strong sales prospects.
Safeguard the quality of operations during internal and external audits.
Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.
Maintain records for all on-site permits and ensure compliance. Ensure all facilities and equipment are up to code.
Collaborate with marketing on any promotional campaigns for the property and maintain brand standards.
Qualifications
The ideal candidate is a seasoned hotel professional with outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
The pay range for this role is: 100,000 - 107,000 USD per year (Bode Nashville)
#J-18808-Ljbffr