Cognizant
Client Relationship Manager - Life Sciences (No. Chicago)
Cognizant, Chicago, Illinois, United States, 60290
Life Sciences - Client Relationship Manager
Location: Chicago (No. Chicago)
Level: Associate Director
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s
Life Sciences business unit
is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Overview
Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires a high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
Track Life Sciences industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment
Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Required Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Industry, domain expertise in Health Life Sciences
Experience managing Client P&L of $15 + Million dollars
including reporting and metric assessment for the account.
Sales, Life Sciences, Pharma, Account Management, and P&L responsibilities.
BS Degree or equivalent experience
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
Why Choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant Digital Business has become a leader in the industry. We love big ideas and even bigger ambitions! We stand out because we put human experiences at the core.
We help clients engage customers by envisioning and building innovative products and services. But we don’t stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Along with a competitive salary and bonus plan, Cognizant offers a generous and comprehensive benefits package.
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Location: Chicago (No. Chicago)
Level: Associate Director
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s
Life Sciences business unit
is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Overview
Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires a high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
Track Life Sciences industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment
Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Required Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Industry, domain expertise in Health Life Sciences
Experience managing Client P&L of $15 + Million dollars
including reporting and metric assessment for the account.
Sales, Life Sciences, Pharma, Account Management, and P&L responsibilities.
BS Degree or equivalent experience
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
Why Choose Cognizant?
It takes a lot to succeed in today’s fast-paced market, and Cognizant Digital Business has become a leader in the industry. We love big ideas and even bigger ambitions! We stand out because we put human experiences at the core.
We help clients engage customers by envisioning and building innovative products and services. But we don’t stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.
Along with a competitive salary and bonus plan, Cognizant offers a generous and comprehensive benefits package.
#J-18808-Ljbffr