Mass General Brigham
Director, Digital Research Operations
Mass General Brigham, Somerville, Massachusetts, us, 02145
The Opportunity
Healthcare is undergoing a huge transformation. There are numerous contributing factors such as policy/reimbursement changes, aging of the population, and a renewed focus on the patient experience. Increasingly sophisticated digital technologies (e.g., AI, cloud, smart devices, and novel sensors) are also transforming the way we deliver patient care. As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, teaching and research, and serving the community. Furthermore, Mass General Brigham seeks to build new care delivery models, develop and translate breakthrough ideas and innovations, and generate new revenue streams. Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups, are critical to achieving these strategic aims.
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery but will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is seeking an exceptional candidate to serve as Director, Research Operations
A new Digital Research Operations function was created in 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. Reporting directly to the Vice President of Digital Research Operations, the Director, Research Operations will be a critical member of the Digital Research Operations leadership team.
The Director of Research Operations will manage the digital research experience portfolio at the direction of the VP. The first priority is putting together a business case and solution for a research portal – a single entry point for the research community to get information, ask questions, and find what they need in a user-friendly and intelligent search capability. Other important responsibilities include intake/demand management, supporting the research experience advisory council and subsequent governance committees, project management, and standardizing support, best practices, and the budget for the entire Digital Research Ops team. The other Digital Research Ops pillars are Research Data, Research Applications, Research Computing & AI Solutions, and Research Enterprise Architect, with this role coordinating across all functions.
Success in the role will be measured by portfolio and deliverable management, milestone metrics, research outcomes, service delivery, and feedback from the Research community. This role is expected to design and implement processes to look across the entire Digital Research Ops portfolio and align with other digital experience teams and will be a success measure.
Principal Duties and Responsibilities
Build diverse and high-performing teams to deliver services across the following areas, adjusting skill mix and developing individuals as needed:
Research Portal
Research Experience Portfolio and Project Management
Intake/Demand Management & Product/Service Catalog
Experience, Outreach & Education
Budget and Vendor Management
Accountable for research portal – this is a strategic priority for the research community and will be the single-entry point, combining multiple websites and underpinned by intelligent search
Responsible for developing process and maintaining the research experience portfolio/roadmap, includes staffing the research experience advisory committee quarterly meetings and other important governance committees
Develop, implement and sustain a standard and scalable demand management process, product & services catalog and support experience framework
Build partnerships with MGB research groups, understanding the diverse range of needs and working together to build short-, medium-, and long-term demand forecasts for technology services
Understand the academic research landscape, grant process and develop a plan to engage with researchers before grants are submitted to define digital requirements (includes letters of support)
Develop approach and execution model for education and outreach for research products and self-service options in collaboration with the community, focus on keeping direct and indirect costs as low as possible
Measure service excellence with stakeholder feedback and ensure a transparent process
Work in collaboration with Research support groups (e.g. Human Research Affairs, Research Management, etc.) to ensure proper coordination approvals throughout the grant lifecycle, continuously monitoring external and internal factors changing the research landscape, including the regulatory environment and advances in medical research
Support vendor management and department budget tracking, goal is to have a single source of truth with a proactive approach to managing new contracts, renewals, and regular reviews
Manage all aspects of technology operations in alignment with ITIL best practice, including incident, problem & change management and maintaining performance, resilience, and security
Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications
Minimum of 10 years of relevant experience in Healthcare/Research or aligned field
Bachelor's degree required; advanced degree preferred
A strong foundation and experience in working in research and a complex healthcare environment
Deep consultative experience with demonstrated ability to translate business needs into technical programs which deliver real business value
Extensive experience with processes and tools to manage intake, support, triage requests, training, and communication to close the loop with stakeholders
Experience in Workfront, ServiceNow, and Web Applications preferred
Extensive experience leading large, complex projects, including strategic and tactical planning
Strong track record of operational excellence in budget, talent, and communication with demonstrated innovation in the field
Skills and Abilities:
Excellent consultative skills, understanding business needs and translating those needs to technical requirements. Clear communication to business and technical leaders
Storytelling: ability to communicate complex ideas in a way that is digestible to a broad audience and leads to decision and action
Results driven, sets challenging goals, motivates colleagues and is accountable for continuously driving improved outcomes, leads change, and ensures high standards
Strong creative problem solving with ability to craft MGB-specific solutions to meet the wide range of business needs across Research
Demonstrated competence in leading matrixed people and large projects that cross functional areas and business priorities. Set, communicate, align on, and achieve common goals and objectives
Adept at establishing trusted relationships at all levels across the organization and collaborating across multi-functional teams to drive accountability
Strong project and program management skills
Excellent change management skills with proven track-record of leading enterprise-wide change initiatives
Will need to demonstrate Mass General Brigham’s Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
Performance Focused:
Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
Cultivate Innovation: Create new and better ways for the organization to be successful
Ensure Accountability: Holding self and others accountable to meet commitments
Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
People Focused:
Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
Supervisory Responsibilities:
Create and manage new research ops team
Directly manage ~5 staff to start and scale function as roadmap is confirmed; indirectly manage ~20 people across Digital contributing to delivery of technology services to Researchers
Attract and retain qualified talent and provide leadership development, corrective action, etc.
Work collaboratively with MGB Digital PMO and Human Resources to assure effective and efficient business practices
Diversity StatementAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
EEO StatementMass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Primary Location
MA-Somerville-MGB Assembly Row
Other Locations
MA-Boston-MGB MGH
Work Locations
MGB Assembly Row 399 Revolution Drive Somerville 02145
Job
IT/Health IT/Informatics - Management
Organization
Mass General Brigham
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Posted Shift Description
Hybrid working model includes weekly 2-4x onsite stakeholders meetings Boston/Somerville and MGB sites as needed, planned and to impact team, visibility is key and at Research sites BWH, MGH
Employee Status
Regular
Recruiting Department
MGB Digital
Job Posting
Jul 31, 2024
#J-18808-Ljbffr
Healthcare is undergoing a huge transformation. There are numerous contributing factors such as policy/reimbursement changes, aging of the population, and a renewed focus on the patient experience. Increasingly sophisticated digital technologies (e.g., AI, cloud, smart devices, and novel sensors) are also transforming the way we deliver patient care. As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, teaching and research, and serving the community. Furthermore, Mass General Brigham seeks to build new care delivery models, develop and translate breakthrough ideas and innovations, and generate new revenue streams. Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups, are critical to achieving these strategic aims.
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery but will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Research-infused care sets Mass General Brigham apart
As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists—in the lab, in the clinic, and at the bedside—work tirelessly to understand the effects of debilitating diseases and our patient’s needs to help guide our studies and improve patient care.
Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with an annual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over 2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.
Mass General Brigham is seeking an exceptional candidate to serve as Director, Research Operations
A new Digital Research Operations function was created in 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. Reporting directly to the Vice President of Digital Research Operations, the Director, Research Operations will be a critical member of the Digital Research Operations leadership team.
The Director of Research Operations will manage the digital research experience portfolio at the direction of the VP. The first priority is putting together a business case and solution for a research portal – a single entry point for the research community to get information, ask questions, and find what they need in a user-friendly and intelligent search capability. Other important responsibilities include intake/demand management, supporting the research experience advisory council and subsequent governance committees, project management, and standardizing support, best practices, and the budget for the entire Digital Research Ops team. The other Digital Research Ops pillars are Research Data, Research Applications, Research Computing & AI Solutions, and Research Enterprise Architect, with this role coordinating across all functions.
Success in the role will be measured by portfolio and deliverable management, milestone metrics, research outcomes, service delivery, and feedback from the Research community. This role is expected to design and implement processes to look across the entire Digital Research Ops portfolio and align with other digital experience teams and will be a success measure.
Principal Duties and Responsibilities
Build diverse and high-performing teams to deliver services across the following areas, adjusting skill mix and developing individuals as needed:
Research Portal
Research Experience Portfolio and Project Management
Intake/Demand Management & Product/Service Catalog
Experience, Outreach & Education
Budget and Vendor Management
Accountable for research portal – this is a strategic priority for the research community and will be the single-entry point, combining multiple websites and underpinned by intelligent search
Responsible for developing process and maintaining the research experience portfolio/roadmap, includes staffing the research experience advisory committee quarterly meetings and other important governance committees
Develop, implement and sustain a standard and scalable demand management process, product & services catalog and support experience framework
Build partnerships with MGB research groups, understanding the diverse range of needs and working together to build short-, medium-, and long-term demand forecasts for technology services
Understand the academic research landscape, grant process and develop a plan to engage with researchers before grants are submitted to define digital requirements (includes letters of support)
Develop approach and execution model for education and outreach for research products and self-service options in collaboration with the community, focus on keeping direct and indirect costs as low as possible
Measure service excellence with stakeholder feedback and ensure a transparent process
Work in collaboration with Research support groups (e.g. Human Research Affairs, Research Management, etc.) to ensure proper coordination approvals throughout the grant lifecycle, continuously monitoring external and internal factors changing the research landscape, including the regulatory environment and advances in medical research
Support vendor management and department budget tracking, goal is to have a single source of truth with a proactive approach to managing new contracts, renewals, and regular reviews
Manage all aspects of technology operations in alignment with ITIL best practice, including incident, problem & change management and maintaining performance, resilience, and security
Use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications
Minimum of 10 years of relevant experience in Healthcare/Research or aligned field
Bachelor's degree required; advanced degree preferred
A strong foundation and experience in working in research and a complex healthcare environment
Deep consultative experience with demonstrated ability to translate business needs into technical programs which deliver real business value
Extensive experience with processes and tools to manage intake, support, triage requests, training, and communication to close the loop with stakeholders
Experience in Workfront, ServiceNow, and Web Applications preferred
Extensive experience leading large, complex projects, including strategic and tactical planning
Strong track record of operational excellence in budget, talent, and communication with demonstrated innovation in the field
Skills and Abilities:
Excellent consultative skills, understanding business needs and translating those needs to technical requirements. Clear communication to business and technical leaders
Storytelling: ability to communicate complex ideas in a way that is digestible to a broad audience and leads to decision and action
Results driven, sets challenging goals, motivates colleagues and is accountable for continuously driving improved outcomes, leads change, and ensures high standards
Strong creative problem solving with ability to craft MGB-specific solutions to meet the wide range of business needs across Research
Demonstrated competence in leading matrixed people and large projects that cross functional areas and business priorities. Set, communicate, align on, and achieve common goals and objectives
Adept at establishing trusted relationships at all levels across the organization and collaborating across multi-functional teams to drive accountability
Strong project and program management skills
Excellent change management skills with proven track-record of leading enterprise-wide change initiatives
Will need to demonstrate Mass General Brigham’s Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership
Performance Focused:
Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
Cultivate Innovation: Create new and better ways for the organization to be successful
Ensure Accountability: Holding self and others accountable to meet commitments
Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
People Focused:
Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity
Supervisory Responsibilities:
Create and manage new research ops team
Directly manage ~5 staff to start and scale function as roadmap is confirmed; indirectly manage ~20 people across Digital contributing to delivery of technology services to Researchers
Attract and retain qualified talent and provide leadership development, corrective action, etc.
Work collaboratively with MGB Digital PMO and Human Resources to assure effective and efficient business practices
Diversity StatementAs a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
EEO StatementMass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Primary Location
MA-Somerville-MGB Assembly Row
Other Locations
MA-Boston-MGB MGH
Work Locations
MGB Assembly Row 399 Revolution Drive Somerville 02145
Job
IT/Health IT/Informatics - Management
Organization
Mass General Brigham
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Posted Shift Description
Hybrid working model includes weekly 2-4x onsite stakeholders meetings Boston/Somerville and MGB sites as needed, planned and to impact team, visibility is key and at Research sites BWH, MGH
Employee Status
Regular
Recruiting Department
MGB Digital
Job Posting
Jul 31, 2024
#J-18808-Ljbffr