IDM Hospitality Management
General Manager
IDM Hospitality Management, Ephraim, Wisconsin, us, 54211
Summary Scope of RoleAs a General Manager with IDM Hospitality, you must embody the entrepreneurial spirit and epitomize exemplary leadership. Your role involves balancing the oversight of daily hotel operations and property profitability while delivering dynamic and ethical leadership. This position is dedicated to consistently exceeding guest expectations and providing memorable guest services.
Minimum Qualifications
Associate's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field;
4 years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field;
2 years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Essential Functions & Responsibilities
Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, performance management, and compliance with company policies and standards.
Oversee and direct all sales and marketing initiatives.
Ensure guest and associate satisfaction levels are maintained or exceed acceptable levels.
Monitor and develop team member performance, particularly with department heads, through supervision, professional development, scheduling, counseling, evaluations, and recognition.
Recruit, interview, and train team members as needed.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.
Serve as the primary liaison with hotel owners and corporate entities.
Foster a positive, collaborative, and service-oriented culture.
Additional Functions & Responsibilities
Conduct property orientation for associates at all levels to enhance professionalism, responsiveness, and guest service quality.
Develop and implement an operations strategy to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel.
Lead the annual business planning and budgeting process.
Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required.
Engage in human resource development activities aimed at team building, coaching, and mentoring to increase guest and associate satisfaction and reduce turnover.
Perform all other duties as assigned.
Keys To Success in This Role Include:
Hands-on leadership of the team.
Driving associate experience to meet or exceed employee satisfaction benchmarks.
Delivering guest experience to meet or exceed guest satisfaction expectations.
Actively participating in community relations.
Creating and implementing a cohesive Hotel Business & Marketing Plan, including P&L, direct sales, advertising, marketing, PR, revenue management, e-commerce, online reputation management, hotel F&B, and hotel programming.
Driving RevPAR, RevPAR index, and revenue per guest.
Enhancing the Food & Beverage experience, if applicable.
Driving gross operating profit, flow-through, and NOI per key.
Schedule May Include:
Day shift
Holidays
Monday to Friday
Night shift
Weekends
Expected Hours of WorkThis is a Full-Time, year-round position with a minimum of 50 hours per week expected.
Travel RequirementsInfrequent travel up to 20% for required meetings, conferences and/or training is required. Travel options will include car, train and/or airline travel along with possible overnight stays will also be required.
What can you look forward to?
Health, Dental and Vision plan
Paid time off
401(k) retirement plan with company match
Hotel room discounts nationwide
Disability insurance
Employee assistance program
Life insurance
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
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Minimum Qualifications
Associate's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field;
4 years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related field;
2 years of hands-on experience in guest services, front desk, housekeeping, sales and marketing, or management operations.
Essential Functions & Responsibilities
Lead, direct, and manage all hotel operations, including budgeting and forecasting, strategic planning, service initiatives, performance management, and compliance with company policies and standards.
Oversee and direct all sales and marketing initiatives.
Ensure guest and associate satisfaction levels are maintained or exceed acceptable levels.
Monitor and develop team member performance, particularly with department heads, through supervision, professional development, scheduling, counseling, evaluations, and recognition.
Recruit, interview, and train team members as needed.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and implement measures to correct deficiencies.
Serve as the primary liaison with hotel owners and corporate entities.
Foster a positive, collaborative, and service-oriented culture.
Additional Functions & Responsibilities
Conduct property orientation for associates at all levels to enhance professionalism, responsiveness, and guest service quality.
Develop and implement an operations strategy to ensure IDM Hospitality’s operational standards are consistently met throughout the hotel.
Lead the annual business planning and budgeting process.
Collaborate with IDM Hospitality in recruiting and onboarding associate positions as required.
Engage in human resource development activities aimed at team building, coaching, and mentoring to increase guest and associate satisfaction and reduce turnover.
Perform all other duties as assigned.
Keys To Success in This Role Include:
Hands-on leadership of the team.
Driving associate experience to meet or exceed employee satisfaction benchmarks.
Delivering guest experience to meet or exceed guest satisfaction expectations.
Actively participating in community relations.
Creating and implementing a cohesive Hotel Business & Marketing Plan, including P&L, direct sales, advertising, marketing, PR, revenue management, e-commerce, online reputation management, hotel F&B, and hotel programming.
Driving RevPAR, RevPAR index, and revenue per guest.
Enhancing the Food & Beverage experience, if applicable.
Driving gross operating profit, flow-through, and NOI per key.
Schedule May Include:
Day shift
Holidays
Monday to Friday
Night shift
Weekends
Expected Hours of WorkThis is a Full-Time, year-round position with a minimum of 50 hours per week expected.
Travel RequirementsInfrequent travel up to 20% for required meetings, conferences and/or training is required. Travel options will include car, train and/or airline travel along with possible overnight stays will also be required.
What can you look forward to?
Health, Dental and Vision plan
Paid time off
401(k) retirement plan with company match
Hotel room discounts nationwide
Disability insurance
Employee assistance program
Life insurance
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
#J-18808-Ljbffr