Branch President

The Branch President (“BP”) of Operations serves as a performance-driven leaderand mentor to their branch leadership and staff teams, as an operations liaison forthe company, and as an industry ambassador for Associa and its strategic interestsand objectives.This role pays $150,000-$200,000 annually.This is accomplished by:Embodying Associa's Mission and Company ValuesAssessing, selecting, and developing “raise the bar” talentDefining and implementing strategic direction, via the Vision2020, Annual SOAP, Branch Management Plan and Planning & Performance Review (“PPR”) objectives cascading processDriving and monitoring key business driver results via the branch Balanced ScorecardsCommunicating to, with, and on behalf of the companyMotivating and empowering branch teams to achieve success, as measured via the Balanced ScorecardLeading the alignment of people, systems, process and culture in our integrated client delivery modelIdentifying organic and inorganic growth opportunities within the branchAs assigned, lead/sponsor key strategic operational initiativesMAJOR RESPONSIBILITIES:Plans, develops, and executes Associa's cascaded business objectives, utilizing a combination of personal accountability alongside branch team leadership and empowerment.ESSENTIAL DUTIES AND RESPONSIBILITIES:Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departmentsLeads the cascaded respective branch management planning, including budgetingLeads the overall respective branch's performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced ScorecardsOversees the branch management agreement renewal process; actively promotes maintenance operationsUnderstands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with clear Community Association/Strata Manager program supportPrepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectivesPlays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and trainingEducates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state lawsProvides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibilityEvaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employeesServes in various capacities on executive committees, covering areas such as management, operations, etc.SUPERVISORY RESPONSIBILITIES:Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Requirements:EDUCATION and/or EXPERIENCE:Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training.LANGUAGE SKILLS:Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/or boards of directors.REASONING ABILITY:Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions.OTHER SKILLS and ABILITIES REQUIRED:Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations. Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively. Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service delivery issues at front-line levels of the organization. Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/influence, and develop subordinates. Ability to think, plan, and manage both strategically and tactically. Community Association/Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable, Assessments, Settlements, Delinquency and General Ledger (financial statement production). Provide support and guidance in marketing and sales regarding key strategic accounts. Demonstrated strong interpersonal skills, including patience, persistence, and flexibility. Proficient with Microsoft Word, Excel and Outlook. Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts; Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch.STRATEGIC INITIATIVES RESPONSIBILITIES:Sponsor/advocate for company strategic initiatives, as requested.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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