DMV Program Support Technician (Hourly/Wage),

DMV Program Support Technician (Hourly/Wage), #04845Job no: 5024740 Work type: Wage (Hourly) Location: Richmond (City), Virginia Categories: Administrative ServicesTitle: DMV Program Support Technician (Hourly/Wage), #04845State Role Title: Admin and Office Spec IIIHiring Range: $15.00-$22.00 HourlyPay Band: 3Agency: Department of Motor VehiclesLocation: INTRASTATE REG AND COMPLIANCEAgency Website: www.dmv.virginia.govRecruitment Type: General Public - GJob DutiesThe Virginia Department of Motor Vehicles is seeking to fill an hourly/wage Program Support Technician to support the Motor Carrier Services Intrastate Regulation and Compliance Unit. In this position, you will interact with customers via telephone, email, and written correspondence and educate customers about federal and state requirements applicable to their business and share information about DMV services and benefits Virginia offers to the Motor Carrier industry. Responsibilities include:•Examining customer work to validate accuracy and completeness and help ensure compliance with the OA requirements •Working collaboratively with other team members, field office and call center staff to ensure that timely smooth quality service is provided •Application management for document retrieval by preparation, scanning, and indexing This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.DMV, headquartered in Richmond, Virginia, DMV serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We do not just talk about our core values, we live them!Minimum Qualifications•Demonstrated ability to interpret and apply rules, regulations, policies, procedures•Ability to work independently•Strong oral and written communication skills and the ability to communicate in a courteous, professional and tactful manner, both orally and in writing•Demonstrated interpersonal skills and the ability to work cooperatively with others in a team environment•Strong keyboarding skills and skills in the use of a personal computer and automated information systems•Extensive experience in quality customer service in a fast-paced and team-oriented environment•Ability to adapt to changing work demands and environments•Manage multiple assignments simultaneously and to work under pressure during peak workload periods•Strong attention to detailAdditional ConsiderationsN/ASpecial InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a driver's history and criminal background check. A fingerprint-based criminal history check will be required on the selected applicant(s). As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license. Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.Contact InformationName: DMV Employment Phone: 804-367-0528 Email: employment@dmv.virginia.gov In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.Advertised: 10 Sep 2024 Eastern Daylight Time Applications close: 17 Sep 2024 Eastern Daylight Time