St Croix Hospice
Regional Volunteer Coordinator - Troy MI
St Croix Hospice, Troy, Michigan, United States, 48083
Regional Volunteer Coordinator - Troy MI
Job Details
Level
Experienced
Job Location
Troy MI - Troy, MI
Remote Type
Hybrid
Position Type
Full Time
Travel Percentage
Up to 50%
Job Shift
Day
Job Category
Health Care
The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. Travel required in MI: Troy, Livonia, Brighton and Taylor and travel to Indiana once per month.
*This is a regional position that may require up to 60% travel to various sites.
Essential Job Functions/Responsibilities
Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals
Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team
Onboard and train volunteers while providing a welcoming and supportive culture
Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs
Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care
Manage and place volunteers in appropriate assignments
Ensure patient privacy is met in compliance with HIPAA regulations
Ensures volunteer personnel files are maintained and current on all volunteers
Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement
Provide recognition and celebration of volunteers to grow retention and volunteer engagement
Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up
Provides information to individuals and community groups about hospice volunteer services
Participates as needed in the budget preparation for program development
Actively participates in quality assessment performance improvement teams and activities
All other duties assigned by Manager of Volunteer Services
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
We offer amazing benefits including growth opportunities!
Two medical plan choices
Dental, vision and life insurance benefits
Customized Mental Health Support Program
Employee Assistance Program
Paid time off and paid holidays
401k Retirement Plan with up to 4% employer matching
Flexible Spending Account (FSA)
Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
Qualifications
College degree or advanced degree in human services, or equivalent experience preferred
Minimum of one (1) year - experience in a healthcare setting. Hospice and/or volunteer experience preferred.
Experience in recruitment and onboarding a plus
Ability to supervise, coordinate, and evaluate volunteer services
Demonstrated ability to work well with an interdisciplinary team
Strong interpersonal and communication skills
Ability to multitask, handle interruptions, and manage projects independently
Understands hospice philosophy
Ability to organize and develop volunteer hospice personnel for both patient and organizational needs
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
Job Details
Level
Experienced
Job Location
Troy MI - Troy, MI
Remote Type
Hybrid
Position Type
Full Time
Travel Percentage
Up to 50%
Job Shift
Day
Job Category
Health Care
The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. Travel required in MI: Troy, Livonia, Brighton and Taylor and travel to Indiana once per month.
*This is a regional position that may require up to 60% travel to various sites.
Essential Job Functions/Responsibilities
Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals
Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team
Onboard and train volunteers while providing a welcoming and supportive culture
Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs
Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care
Manage and place volunteers in appropriate assignments
Ensure patient privacy is met in compliance with HIPAA regulations
Ensures volunteer personnel files are maintained and current on all volunteers
Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement
Provide recognition and celebration of volunteers to grow retention and volunteer engagement
Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up
Provides information to individuals and community groups about hospice volunteer services
Participates as needed in the budget preparation for program development
Actively participates in quality assessment performance improvement teams and activities
All other duties assigned by Manager of Volunteer Services
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
We offer amazing benefits including growth opportunities!
Two medical plan choices
Dental, vision and life insurance benefits
Customized Mental Health Support Program
Employee Assistance Program
Paid time off and paid holidays
401k Retirement Plan with up to 4% employer matching
Flexible Spending Account (FSA)
Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
Qualifications
College degree or advanced degree in human services, or equivalent experience preferred
Minimum of one (1) year - experience in a healthcare setting. Hospice and/or volunteer experience preferred.
Experience in recruitment and onboarding a plus
Ability to supervise, coordinate, and evaluate volunteer services
Demonstrated ability to work well with an interdisciplinary team
Strong interpersonal and communication skills
Ability to multitask, handle interruptions, and manage projects independently
Understands hospice philosophy
Ability to organize and develop volunteer hospice personnel for both patient and organizational needs
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order