Virtual Technologies Group
IT Technician
Virtual Technologies Group, Lima, Ohio, United States, 45807
Company Overview:Be the
HERO
for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.
We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.
Benefit Offerings:-Medical, dental, and vision-401K with company match-Short-term and long-term disability coverage paid for by the company-Life insurance paid for by the company with a buy up option for you and your family-Flexible work schedule
Job Overview:
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn, and, be proud of the work they perform. They should be professional, presentable, and employ active listening when engaging with users. There is travel required.
Responsibilities/Job Functions:Lead the charge, or, assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user levelWork with internal help desk to resolve customer issues after escalation from ticket submissionAssist the engineers to install and maintain small to large network infrastructuresAssist in protecting data, software, and hardware by coordinating, planning and implementing network security measuresDiligent and effective communication with clients, sales, and team membersAttentive customer service, focused on client satisfactionAssist in making recommendations, plans, and implementation of new technologies that move a client's business forwardAttend and engage in team meetingsMeet professional development requirementsMaintain weekly time and expense records inside of the PSA platform for work/travel performed as per policyOccasional on-call work is required based on team rotationMinimum Qualifications:
Associates degree in Information Technology or related fieldMinimum 2 years of customer service/end usersupportPrevious experience or classroom work relative to IT field for at least 2 yearsA+ and Network+certifications are preferredHands on or classroom experience with Server 2012/2016/2019Excellent written and verbal communicationskillsFamiliarity with Office 365/SharePointStrong troubleshooting and critical thinking skills
HERO
for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.
We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.
Benefit Offerings:-Medical, dental, and vision-401K with company match-Short-term and long-term disability coverage paid for by the company-Life insurance paid for by the company with a buy up option for you and your family-Flexible work schedule
Job Overview:
The Technician role is responsible for maintaining a high level of customer satisfaction with our clients end-users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn, and, be proud of the work they perform. They should be professional, presentable, and employ active listening when engaging with users. There is travel required.
Responsibilities/Job Functions:Lead the charge, or, assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user levelWork with internal help desk to resolve customer issues after escalation from ticket submissionAssist the engineers to install and maintain small to large network infrastructuresAssist in protecting data, software, and hardware by coordinating, planning and implementing network security measuresDiligent and effective communication with clients, sales, and team membersAttentive customer service, focused on client satisfactionAssist in making recommendations, plans, and implementation of new technologies that move a client's business forwardAttend and engage in team meetingsMeet professional development requirementsMaintain weekly time and expense records inside of the PSA platform for work/travel performed as per policyOccasional on-call work is required based on team rotationMinimum Qualifications:
Associates degree in Information Technology or related fieldMinimum 2 years of customer service/end usersupportPrevious experience or classroom work relative to IT field for at least 2 yearsA+ and Network+certifications are preferredHands on or classroom experience with Server 2012/2016/2019Excellent written and verbal communicationskillsFamiliarity with Office 365/SharePointStrong troubleshooting and critical thinking skills