Brake Check
Systems/Help Desk Analyst
Brake Check, San Antonio, Texas, United States, 78208
We are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops, mobile devices, telecommunications, and network equipment. You will also manage user accounts and ensure compliance with corporate security policies, maintaining thorough documentation of system configurations and equipment inventory.Essential FunctionsDevice Management : Deploy, manage, monitor, and support all end-user devices, including desktops, laptops (Windows and MAC), mobile phones/tablets (Android and iOS), scanners, and printers.Help Desk : Use Solarwinds Help Desk Software to create, monitor, update, document, and close support tickets. Identify trends and recommend changes to reduce incident rates.Communication : Keep managers and key personnel informed of system status through timely communication and weekly reports. Proactively communicate with end users, providing updates on issues and periodic newsletters on trends and fixes.System Access : Ensure continuous access to email, intranet, public internet, and other crucial business applications.Support : Provide Tier I support for internet and telecommunication services at all store locations.Management : Adjust repair orders/invoices due to POS software issues and manage operations reporting.On-site Support : Visit store locations to install hardware/software and troubleshoot as needed.Process Improvement : Review and improve processes, procedures, and technologies for better quality and efficiency.Training : Stay updated on new technologies and participate in company-supported training and certification courses.Availability : Provide support during weekends, holidays, and nighttime as required.Other Duties : Perform additional duties as assigned.Required Qualifications
Minimum age: 21 yearsAuthorized to work in the U.S.Minimum 5 years of technical support experienceMinimum 3 years of help desk experienceProficient in LAN, WAN, and wireless networking technologiesStrong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OSProficient with Android and iOS mobile devicesFamiliar with DOS Command Line Shell and ScriptingProficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)Knowledge of computer security, including malware, antivirus, and Symantec Endpoint ProtectionStrong troubleshooting skills for PCs, laptops, printers, and peripheralsProficient in virus protection and diagnostic softwarePreferred Qualifications
A+ certificationNetwork+ certificationBasic knowledge of MAC OSSkills & Abilities
Exceptional people skills with a friendly demeanorPositive attitude, strong work ethic, high motivation, and customer-focused mindsetAbility to diagnose and resolve computing problems onsite and remotelyProficient in installing, configuring, and maintaining personal computers, networks, and related hardware/softwareStrong problem-solving and independent thinking abilitiesEffective communication skills, both written and verbalExcellent organizational and time management skillsAbility to thrive in a fast-paced setting and meet tight deadlinesMaintain confidentiality of sensitive informationTravel
Up to 5% local travel is expected for this position.Physical Demands/Work Environment
Regularly communicate with customers and team membersLong hours sitting and using office equipment/computersFrequent use of hands/fingers for keyboard manipulationLift/move up to 10 pounds regularly and up to 25 pounds occasionallyOccasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawlingNormal or corrected vision requiredWork environment noise level is usually quiet to moderateAdditional Requirements
Acceptable criminal history background checkValid driver's license with an acceptable driving record
If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team!
Minimum age: 21 yearsAuthorized to work in the U.S.Minimum 5 years of technical support experienceMinimum 3 years of help desk experienceProficient in LAN, WAN, and wireless networking technologiesStrong knowledge of Microsoft Windows 7/8/10, laptop hardware, software, and OSProficient with Android and iOS mobile devicesFamiliar with DOS Command Line Shell and ScriptingProficiency in Symantec Ghost, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Knowledge of Office 365 administration (Exchange, SharePoint, Lync, SkyDrive/OneDrive)Understanding of network hardware, protocols, Internet standards (TCP/IP, DNS, DHCP)Knowledge of computer security, including malware, antivirus, and Symantec Endpoint ProtectionStrong troubleshooting skills for PCs, laptops, printers, and peripheralsProficient in virus protection and diagnostic softwarePreferred Qualifications
A+ certificationNetwork+ certificationBasic knowledge of MAC OSSkills & Abilities
Exceptional people skills with a friendly demeanorPositive attitude, strong work ethic, high motivation, and customer-focused mindsetAbility to diagnose and resolve computing problems onsite and remotelyProficient in installing, configuring, and maintaining personal computers, networks, and related hardware/softwareStrong problem-solving and independent thinking abilitiesEffective communication skills, both written and verbalExcellent organizational and time management skillsAbility to thrive in a fast-paced setting and meet tight deadlinesMaintain confidentiality of sensitive informationTravel
Up to 5% local travel is expected for this position.Physical Demands/Work Environment
Regularly communicate with customers and team membersLong hours sitting and using office equipment/computersFrequent use of hands/fingers for keyboard manipulationLift/move up to 10 pounds regularly and up to 25 pounds occasionallyOccasional standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawlingNormal or corrected vision requiredWork environment noise level is usually quiet to moderateAdditional Requirements
Acceptable criminal history background checkValid driver's license with an acceptable driving record
If you are passionate about IT infrastructure support and meet the above qualifications, we encourage you to apply and become a vital part of our team!