ResMed
Director, Professional Services
ResMed, San Diego, California, United States, 92189
As the Director, Professional Services you will play a critical role in integrating and leading our global professional services team. You will be responsible for managing a team of professionals, ensuring exceptional service delivery to our clients and driving business growth/profitability. This leader will report to the Vice President, Global Sales Operations, and the ideal candidate will bring holistic business insight and business acumen to build this critical capability for ResMed.
Let’s Talk About Responsibilities
Shape, develop and integrate the functions within professional services to foster a collaborative and high performing team culture
Lead, mentor and inspire a team of professionals responsible for solutions architecting, implementations and customer success
Adapt our commercial strategy into a business plan for the professional services organization, serving as a trusted advisor to internal business functions while developing and maintaining strong relationships
Align the professional services team on strategic metrics that will track financial performance, cost-effectiveness, efficiency and resource allocation
Partner with the Sales team to identify new business opportunities and develop compelling proposals that showcase the value proposition of our services
Work collaboratively with cross-functional teams to develop and execute strategic initiatives that drive business results
Develop a deep understanding of our solutions and the ability to translate complex technical concepts into actionable plans for clients
Ensure on-time, on-budget delivery while exceeding client expectations
Stay current on industry trends, ensure the team has the necessary technical expertise to deliver on client requirements and implement relevant strategies to enhance service offerings
Responsible for ensuring that the department understands and complies with all required standards (e.g. information security, privacy, SOX, etc)
Continuously evaluate and improve Professional Services processes to optimize efficiency, effectiveness, and client satisfaction
Champion a culture of learning and continuous improvement within the team
Let’s Talk About Required Qualifications and Experience
10+ years of experience in professional services that spans sales engineering, implementations and customer success
Proven track record of successfully delivering complex technical solutions, driving commercial success, and enhancing customer relationships
7+ years of leadership experience, managing and developing professional services teams
Deep technical expertise in a related domain to our product space and well versed in integrations and interoperability topics (e.g. API, HL7, FHIR)
Familiarity with industry best practices, standards, and emerging technologies
Demonstrated ability to collaborate effectively with cross-functional teams
Excellent communication and presentation skills, with the ability to effectively convey complex ideas and influence stakeholders
Ability to engage with and sell into varied levels of stakeholders, from clinical users to C-Suite level
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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Let’s Talk About Responsibilities
Shape, develop and integrate the functions within professional services to foster a collaborative and high performing team culture
Lead, mentor and inspire a team of professionals responsible for solutions architecting, implementations and customer success
Adapt our commercial strategy into a business plan for the professional services organization, serving as a trusted advisor to internal business functions while developing and maintaining strong relationships
Align the professional services team on strategic metrics that will track financial performance, cost-effectiveness, efficiency and resource allocation
Partner with the Sales team to identify new business opportunities and develop compelling proposals that showcase the value proposition of our services
Work collaboratively with cross-functional teams to develop and execute strategic initiatives that drive business results
Develop a deep understanding of our solutions and the ability to translate complex technical concepts into actionable plans for clients
Ensure on-time, on-budget delivery while exceeding client expectations
Stay current on industry trends, ensure the team has the necessary technical expertise to deliver on client requirements and implement relevant strategies to enhance service offerings
Responsible for ensuring that the department understands and complies with all required standards (e.g. information security, privacy, SOX, etc)
Continuously evaluate and improve Professional Services processes to optimize efficiency, effectiveness, and client satisfaction
Champion a culture of learning and continuous improvement within the team
Let’s Talk About Required Qualifications and Experience
10+ years of experience in professional services that spans sales engineering, implementations and customer success
Proven track record of successfully delivering complex technical solutions, driving commercial success, and enhancing customer relationships
7+ years of leadership experience, managing and developing professional services teams
Deep technical expertise in a related domain to our product space and well versed in integrations and interoperability topics (e.g. API, HL7, FHIR)
Familiarity with industry best practices, standards, and emerging technologies
Demonstrated ability to collaborate effectively with cross-functional teams
Excellent communication and presentation skills, with the ability to effectively convey complex ideas and influence stakeholders
Ability to engage with and sell into varied levels of stakeholders, from clinical users to C-Suite level
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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