Hispanic Technology Executive Council
Network Voice Lead / SME- 5437275
Hispanic Technology Executive Council, Chicago, Illinois, United States, 60290
Accenture Flex
offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:Work as a SME and help the team on technical issuesRegular Interaction with client and provide summary/report of issues and achievementsEnsure zero surprise escalations from clientThe Lead needs to ensure local management is aware of any potential escalationsAssist in Tier 2/3 support activities for operational activitiesLead and manage IVR/Voice project through design, build, test and deploy phasesOversee the day-to-day operations related to Amazon Connect, AWS Connect Developer, Ring Central unified communication, AudioCodes SBC and NICE/Verint Call recording issues.Have clear understanding of Voice network deployment models and should understand functioning of voice network devices.Voice / Network Inventory Management, validating that all the existing and newly deployed devices are added to the respective Network Management SystemsWork & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.Coordinate with internal teams and external vendors to ensure project goals are met.Develop and maintain project documentation, including timelines, milestones, and progress reports.Basic Qualifications:A minimum of 7 years of experience in managing contact center solutions.Previous experience working with cross geography teams.Ready to work in shiftHigh School Diploma or GEDPreferred Qualifications:Relevant certifications in IVR technologies, project management, or related fieldsBachelors degree in engineeringGood understanding of procedures, application, and concepts within own subject area and understanding them in the context of the businessGood communication skillsSelf driven, target oriented and team player.
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offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an
Accenture Flex
employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources.
Accenture Flex
employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:Work as a SME and help the team on technical issuesRegular Interaction with client and provide summary/report of issues and achievementsEnsure zero surprise escalations from clientThe Lead needs to ensure local management is aware of any potential escalationsAssist in Tier 2/3 support activities for operational activitiesLead and manage IVR/Voice project through design, build, test and deploy phasesOversee the day-to-day operations related to Amazon Connect, AWS Connect Developer, Ring Central unified communication, AudioCodes SBC and NICE/Verint Call recording issues.Have clear understanding of Voice network deployment models and should understand functioning of voice network devices.Voice / Network Inventory Management, validating that all the existing and newly deployed devices are added to the respective Network Management SystemsWork & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.Coordinate with internal teams and external vendors to ensure project goals are met.Develop and maintain project documentation, including timelines, milestones, and progress reports.Basic Qualifications:A minimum of 7 years of experience in managing contact center solutions.Previous experience working with cross geography teams.Ready to work in shiftHigh School Diploma or GEDPreferred Qualifications:Relevant certifications in IVR technologies, project management, or related fieldsBachelors degree in engineeringGood understanding of procedures, application, and concepts within own subject area and understanding them in the context of the businessGood communication skillsSelf driven, target oriented and team player.
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