Senior Product Manager - Point of Need Help Experiences

OverviewCome join the QuickBooks, Customer Success, Digital Delivery team and lead the journey of AI led digital help experiences. Here you will build capabilities and experiences that help customers easily learn to use product features saving valuable time, building confidence and ensuring they get the most value from our products to run and grow their businesses. The Digital Delivery team works across core product, customer experience, and platform capability teams to create and deliver capabilities and experiences that serve our entire suite of products and digital help tools such as In-Product help, Out-of-Product help, contact support and more!We are looking for candidates with a strong track record of managing platform products, demonstrated experience in UI frameworks, deep technical and AI understanding, strong execution capability, a history of building strong business partnerships and delivering impactful business results.What you'll bringMinimum of 7 years designing and delivering world-class software architecture and products in a Product Management roleSuccessful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customer's needs and preferencesSuccessful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a taskAbility to assess and recommend opportunities where Data and AI can improve customer experiencesDemonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offeringsAbility to build cross-functional partnerships to work effectively with product, content, customer experience, help platform and engineering teams to manage planning and dependenciesStrong project management skills, including the ability to lead multiple complex projects simultaneouslyUndergraduate degree required in computer science, electrical engineering, math, science, data or a related technical discipline; other concentrations or equivalent professional experience will be consideredHow you will leadCreate momentum with entrepreneurial grit and bias for actionBring bold ideas that change the trajectory of the customer experienceLeverage customer research and data-backed insights as your true north to guide and drive product roadmapsDrive decisions by generating hypotheses, running experiments and interpreting the data to fail fast and learn fastApproach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraintsShare domain knowledge and mentor others

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