Senior Product Manager - Customer Help Search Experiences

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumers, small businesses, and self-employed customers around the world the opportunity to prosper.Imagine a career where your creative inspiration can fuel BIG innovation. Immerse yourself in our award-winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.Come join the QuickBooks, Customer Success, Digital Delivery team and lead the journey of AI-led digital help experiences. Here you will build capabilities and experiences that provide recommendations and help customers find answers to questions quickly and effectively, saving valuable time, building confidence, and ensuring they get the most value from our products to run and grow their businesses. The Digital Delivery team works across core product, customer experience, and platform capability teams to create and deliver capabilities and experiences that serve our entire suite of products and digital help tools such as In-Product help, Out-of-Product help, contact support, and more!Responsibilities

Create momentum with entrepreneurial grit and bias for actionBring bold ideas that change the trajectory of the customer experienceLeverage customer research and data-backed insights as your true north to guide and drive product roadmapsDrive decisions by generating hypotheses, running experiments, and interpreting the data to fail fast and learn fastApproach challenges with pragmatic optimism for self and team and leverage creative invention to break through constraintsShare domain knowledge and mentor othersMinimum Requirements

Minimum of 7 years designing and delivering world-class software architecture and products in a Product Management roleSuccessful history of developing and executing software capabilities that deliver personalized, contextually relevant experiences that are tailored to each customer's needs and preferencesSuccessful history of developing and executing capabilities and experiences that are predictive by meeting the customer when and where they need it and can proactively take the necessary steps to complete a taskAbility to assess and recommend opportunities where Data and AI can improve customer experiencesDemonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offeringsAbility to build cross-functional partnerships to work effectively with product, content, customer experience, help platform, and engineering teams to manage planning and dependenciesStrong project management skills, including the ability to lead multiple complex projects simultaneouslyUndergraduate degree required in computer science, electrical engineering, math, science, data, or a related technical discipline; other concentrations or equivalent professional experience will be considered

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