Tbwa Chiat/Day Inc
Strategy and Operations Manager
Tbwa Chiat/Day Inc, Chicago, Illinois, United States, 60290
About the Role
As Strategy and Operations Manager at Pangea, you will play a key role in shaping the future direction of Pangea. You will drive a structured assessment of the market and competitive landscape for compelling new expansion opportunities leveraging our first-party data, conducting secondary research, and eliciting qualitative/quantitative user insights. You should be intensely curious, a customer advocate, highly quantitative, value rigor, and be an excellent written and verbal communicator.
As Strategy and Operations Manager, you'll get to:Identify and evaluate new product & market expansion opportunities through competitive assessment, customer research, and quantitative analysisBuild & communicate business cases to quantify opportunitiesDevelop a structured roadmap of key hypotheses to validateEffectively communicate with executives and the Product teamRun quantitative focus groups and qualitative research to validate key assumptions and product/market fit of new product opportunitiesBe the in-house expert on our customers, competitors, product offerings, and industry trendsThe ideal candidate will have:An MBA or related degree10+ years of experience with at least 3 years in Management Consulting or StrategyExperience motivating new direct-to-consumer product opportunitiesExcellent research skills, able to size markets & determine benchmarksHighly quantitative, able to quickly assess opportunities and build business casesCommunicate clearly, succinctly, and confidently to an executive audienceStrong leadership skills and ability to influence othersPrior experience managing agencies for customer insights or other research needsAn entrepreneurial mindset and propensity to get out of the building to find answersAble to chart out clarity from ambiguityDeep understanding of how customers interact with digital productsPrior experience with payments, customer research, or segmentation is a plus#BI-Hybrid #LI-HybridFlexible scheduling includes a hybrid work model with in-office days from Tuesday to Thursday and the option to work from home on Mondays and Fridays. Additionally, we offer select fully remote opportunities.Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Paid parental leaveEmployee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About Pangea:
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers. Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
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As Strategy and Operations Manager at Pangea, you will play a key role in shaping the future direction of Pangea. You will drive a structured assessment of the market and competitive landscape for compelling new expansion opportunities leveraging our first-party data, conducting secondary research, and eliciting qualitative/quantitative user insights. You should be intensely curious, a customer advocate, highly quantitative, value rigor, and be an excellent written and verbal communicator.
As Strategy and Operations Manager, you'll get to:Identify and evaluate new product & market expansion opportunities through competitive assessment, customer research, and quantitative analysisBuild & communicate business cases to quantify opportunitiesDevelop a structured roadmap of key hypotheses to validateEffectively communicate with executives and the Product teamRun quantitative focus groups and qualitative research to validate key assumptions and product/market fit of new product opportunitiesBe the in-house expert on our customers, competitors, product offerings, and industry trendsThe ideal candidate will have:An MBA or related degree10+ years of experience with at least 3 years in Management Consulting or StrategyExperience motivating new direct-to-consumer product opportunitiesExcellent research skills, able to size markets & determine benchmarksHighly quantitative, able to quickly assess opportunities and build business casesCommunicate clearly, succinctly, and confidently to an executive audienceStrong leadership skills and ability to influence othersPrior experience managing agencies for customer insights or other research needsAn entrepreneurial mindset and propensity to get out of the building to find answersAble to chart out clarity from ambiguityDeep understanding of how customers interact with digital productsPrior experience with payments, customer research, or segmentation is a plus#BI-Hybrid #LI-HybridFlexible scheduling includes a hybrid work model with in-office days from Tuesday to Thursday and the option to work from home on Mondays and Fridays. Additionally, we offer select fully remote opportunities.Health, dental, and vision insurance including mental health benefits401(k) matching plus a ROTH option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Paid parental leaveEmployee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!About Pangea:
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers. Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
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