Royal Caribbean Group
Senior Manager, Product Development
Royal Caribbean Group, Miami, Florida, us, 33222
Journey with us!
Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Senior Manager Product Development on the Destination Development Team reporting to the SVP Destinations Expeditions and Itinerary Management
This position will work onsite in Miami Florida
Position Summary:
In this position you would be responsible for managing the people and teams that ideate and deliver high quality products for our guests This role champions the product and experience vision to every stakeholder and partner ensuring the product / experience is manifested through amazing vacation products
You would lead the implementation and execution of all new products concepts experiences and spaces for Silversea as well as manage various strategic rollout efforts on new products You would lead all the elements of the guest experience from brief through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational and construction) To be successful you must work collaboratively with other teams within the brand and key partnerships across the corporation including Hotel Operations Design Marketing PR Technology Sales Risk Management Revenue Management Legal and Corporate Development In addition you would work closely (in a dotted lined relationship) with the Royal Caribbean International brand’s Product Development Team and will be required to manage and/or influence 3rd party consultants contractors and owner’s representatives
Essential Duties and Responsibilities:
Product strategy:
Provide ongoing leadership for the strategic direction of the product/experience Ensure strategic alignment between all stakeholders and partners throughout the entire product development process Leverage consumer insights and secondary research to bring forward the voice of the consumer and ensure we are improving the overall vacation experience with every new product Provide guidance over the strategic direction for the new concepts and experiences Partner and collaborate closely with key stakeholders from the various departments across the organization to understand how to adapt and evolve the strategy as necessary
Product definition:
Provides direct leadership with all partners and stakeholders ensuring that the products being created are viable feasible and desirable for our guests In addition the Senior Manager must foster a highly collaborative team dynamic and approach that connects various disciplines from the brand and across the corporation and all partners to ensure a successful product Ensure that concepts are marketable drive guest satisfaction and ultimately drive revenue Manage all aspects of design and execution while continually enhancing our products Create stories (in the form of presentations) outlining the business environment current product positioning and details partnerships competitive landscape insights and data findings program updates risks & issues to share recommendations and updates with senior management as well as partners and stakeholders
Product delivery:
The Senior Manager is accountable for the products and experiences that are developed and is ultimately responsible for helping internal and external partners (often independent 3rd parties) prioritize to ensure final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests and is delivered on time and within budget Work with Hotel Operations Marketing Sales other relevant partners and senior leadership to ensure proper awareness collaboration approvals and planning is not only in place but seamlessly integrated into a repeatable process Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision Establish startup plans operating and experiential playbooks and training materials to ensure each concept/experience is flawlessly executed Work closely with architectural/design/construction partners and other internal stakeholders to ensure physical products meet brand expectations Drive through careful collaboration with creative partners naming/branding create visual identity and craft narratives to bring the concepts to life Work closely with the Marketing Communications Public Relations Creative Agencies and Revenue Management to ensure the latest information is being accurately depicted in the brands communication and systems Deliver quality products by leveraging data from Insights & Analytics to influence development of the product
Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiencesProduct standards: Leads the collaborative effort of establishing evolving and maintaining our “experience DNA” ensuring the product development standards practices and experience design guidelines are consistent across all products projects and teams Establish and maintain design experience guidelines to ensure Creative Agencies Hotel Operations and other teams (along with new hires within the team) have the needed information to develop proper branding customer centric programming and are able to design and build venues that deliver against the desired guest experience
Product roadmap:
Works in close collaboration with various teams and functions (project management 3rd party partners owner’s representatives etc) to develop product and operating plans for development lifecycle of a product/experience including advocating for the appropriate funding as necessary to meet the proper design quality standards while ensure the aspiration for each product is delivered Identify clear short and long-term goals and effectively project manage complex timelines and deliverables
Personnel management:
Responsible for all aspects of personnel management (eg hiring training and development etc) of her/his direct reports and overall team Directly manage 3rd party and other external consultants contractors owner’s representatives and misc other external teams to ensure that the overall product is successfully delivered Enhance and evolve the joint team by defining required skills roles and responsibilities needed to concept and execute experiences for the brand Develop the critical thinking and concept development skills of team members
Qualifications Knowledge and Skills:
Bachelor’s degree in a closely related field of studyMinimum 8-10 years of experience in a product design
communication or other similar role developing experiences for consumersSignificant experience in leading teams/organizations/programs/projects in bringing high quality products/experiences/programs to market both on time and on schedule with a focus on an attention to detail Experience working with creative disciplines including but not limited to designers architects art directors innovation consultants etc required
Experience in the travel industry ideal but not requiredDeep knowledge and extensive track record in leading teams through the development of physical products and experiences
with an understanding of how to get consumer-centric solutions to market with a high degree of successExperience in developing creative programs from start to finish
including schedule and budget oversightWhile not a technology role there should be a basic understanding of consumer technology trends (mobile device capabilities wearables VR
etc)Experience developing products grounded in strategies driven by consumer insightsAbility to effectively provide overall vision and leadership across a large ecosystem of partners and builders that spans product definition
design and constructionExceptional verbal and written communication and project/program leadership skills
including the ability to communicate effectively at the senior most executive levels of the companyAbility to assemble
lead and influence cross functional teams to execute against a visionAble to craft and tell a compelling if not influential
story for audiences of all levels including senior executivesAble to document and package detailed operational requirements and experiencesProven ability to collaborate with and achieve actionable results through others
plus the ability to build strong and sustainable relationships along with the capability to interact with all levels of the organizationAbility to think strategically and drive ideas into action
with a positive outlook and willingness to take personal initiativeSignificant travel may be required depending on the product / program
We know there's a lot to consider
As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
#LI-SR1
Nearest Major Market:
Miami
#J-18808-Ljbffr
Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Senior Manager Product Development on the Destination Development Team reporting to the SVP Destinations Expeditions and Itinerary Management
This position will work onsite in Miami Florida
Position Summary:
In this position you would be responsible for managing the people and teams that ideate and deliver high quality products for our guests This role champions the product and experience vision to every stakeholder and partner ensuring the product / experience is manifested through amazing vacation products
You would lead the implementation and execution of all new products concepts experiences and spaces for Silversea as well as manage various strategic rollout efforts on new products You would lead all the elements of the guest experience from brief through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational and construction) To be successful you must work collaboratively with other teams within the brand and key partnerships across the corporation including Hotel Operations Design Marketing PR Technology Sales Risk Management Revenue Management Legal and Corporate Development In addition you would work closely (in a dotted lined relationship) with the Royal Caribbean International brand’s Product Development Team and will be required to manage and/or influence 3rd party consultants contractors and owner’s representatives
Essential Duties and Responsibilities:
Product strategy:
Provide ongoing leadership for the strategic direction of the product/experience Ensure strategic alignment between all stakeholders and partners throughout the entire product development process Leverage consumer insights and secondary research to bring forward the voice of the consumer and ensure we are improving the overall vacation experience with every new product Provide guidance over the strategic direction for the new concepts and experiences Partner and collaborate closely with key stakeholders from the various departments across the organization to understand how to adapt and evolve the strategy as necessary
Product definition:
Provides direct leadership with all partners and stakeholders ensuring that the products being created are viable feasible and desirable for our guests In addition the Senior Manager must foster a highly collaborative team dynamic and approach that connects various disciplines from the brand and across the corporation and all partners to ensure a successful product Ensure that concepts are marketable drive guest satisfaction and ultimately drive revenue Manage all aspects of design and execution while continually enhancing our products Create stories (in the form of presentations) outlining the business environment current product positioning and details partnerships competitive landscape insights and data findings program updates risks & issues to share recommendations and updates with senior management as well as partners and stakeholders
Product delivery:
The Senior Manager is accountable for the products and experiences that are developed and is ultimately responsible for helping internal and external partners (often independent 3rd parties) prioritize to ensure final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests and is delivered on time and within budget Work with Hotel Operations Marketing Sales other relevant partners and senior leadership to ensure proper awareness collaboration approvals and planning is not only in place but seamlessly integrated into a repeatable process Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision Establish startup plans operating and experiential playbooks and training materials to ensure each concept/experience is flawlessly executed Work closely with architectural/design/construction partners and other internal stakeholders to ensure physical products meet brand expectations Drive through careful collaboration with creative partners naming/branding create visual identity and craft narratives to bring the concepts to life Work closely with the Marketing Communications Public Relations Creative Agencies and Revenue Management to ensure the latest information is being accurately depicted in the brands communication and systems Deliver quality products by leveraging data from Insights & Analytics to influence development of the product
Align on key product differentiators with the Go to Market teams to ensure buy-in and future marketability of new concepts and experiencesProduct standards: Leads the collaborative effort of establishing evolving and maintaining our “experience DNA” ensuring the product development standards practices and experience design guidelines are consistent across all products projects and teams Establish and maintain design experience guidelines to ensure Creative Agencies Hotel Operations and other teams (along with new hires within the team) have the needed information to develop proper branding customer centric programming and are able to design and build venues that deliver against the desired guest experience
Product roadmap:
Works in close collaboration with various teams and functions (project management 3rd party partners owner’s representatives etc) to develop product and operating plans for development lifecycle of a product/experience including advocating for the appropriate funding as necessary to meet the proper design quality standards while ensure the aspiration for each product is delivered Identify clear short and long-term goals and effectively project manage complex timelines and deliverables
Personnel management:
Responsible for all aspects of personnel management (eg hiring training and development etc) of her/his direct reports and overall team Directly manage 3rd party and other external consultants contractors owner’s representatives and misc other external teams to ensure that the overall product is successfully delivered Enhance and evolve the joint team by defining required skills roles and responsibilities needed to concept and execute experiences for the brand Develop the critical thinking and concept development skills of team members
Qualifications Knowledge and Skills:
Bachelor’s degree in a closely related field of studyMinimum 8-10 years of experience in a product design
communication or other similar role developing experiences for consumersSignificant experience in leading teams/organizations/programs/projects in bringing high quality products/experiences/programs to market both on time and on schedule with a focus on an attention to detail Experience working with creative disciplines including but not limited to designers architects art directors innovation consultants etc required
Experience in the travel industry ideal but not requiredDeep knowledge and extensive track record in leading teams through the development of physical products and experiences
with an understanding of how to get consumer-centric solutions to market with a high degree of successExperience in developing creative programs from start to finish
including schedule and budget oversightWhile not a technology role there should be a basic understanding of consumer technology trends (mobile device capabilities wearables VR
etc)Experience developing products grounded in strategies driven by consumer insightsAbility to effectively provide overall vision and leadership across a large ecosystem of partners and builders that spans product definition
design and constructionExceptional verbal and written communication and project/program leadership skills
including the ability to communicate effectively at the senior most executive levels of the companyAbility to assemble
lead and influence cross functional teams to execute against a visionAble to craft and tell a compelling if not influential
story for audiences of all levels including senior executivesAble to document and package detailed operational requirements and experiencesProven ability to collaborate with and achieve actionable results through others
plus the ability to build strong and sustainable relationships along with the capability to interact with all levels of the organizationAbility to think strategically and drive ideas into action
with a positive outlook and willingness to take personal initiativeSignificant travel may be required depending on the product / program
We know there's a lot to consider
As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
#LI-SR1
Nearest Major Market:
Miami
#J-18808-Ljbffr