Amazon Web Services, Inc.
Sr. Product Manager, Collaborative Intelligence Technology, Kumo
Amazon Web Services, Inc., Seattle, Washington, us, 98127
10+ years of technical product management with internet business experience
10+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
We are seeking a seasoned technical product manager to own the technical roadmap and lead Collaborative Intelligence Technology vision to embed GenAI at every stage of the knowledge lifecycle, assisting humans and transforming the customer experience. In this role, you will work with public builders and Enterprise customers to own end-to-end product lifecycle including driving adoption.
Key job responsibilitiesResponsible for overall product vision and adoption. You’ll own the service messaging, including operational, feature or service positioning, and other outreach efforts. You’ll partner with the UX team to engage with customers, identify their needs, and define customer experience. Based on this data, you periodically refresh your 3-Year plan, write operational plan (OP1), define and track goals, and refresh roadmap quarterly. You promote new features, track the feature or product usage metrics, and find needle movers to drive adoption. You effectively run business reviews to review Page 0 and Page 1 metrics, celebrate wins, identify risks/issues/challenges and unblock the team, and escalate as needed.
About the teamThe Collaborative Intelligence Technology (CIT) organization currently caters to a range of customers, including:
Enterprise customers utilizing AWS re: Post Private, a customer enablement service for Enterprise Support (ES) and Enterprise On-Ramp (EOP) customers.
AWS Managed Services (AMS) customers utilizing Self-Service Reports (SSR).
Public developers accessing self-service knowledge articles and community-generated knowledge on AWS re: Post.
AWS Support frontline operations teams and Kumo product teams consuming actionable insights through self-service dashboards, Real-Time Metrics (RTM) dashboards, Kumo page-0 metrics, and on-demand analytics.
AWS customer-facing employees using AWS Guide for internal collaboration and self-service knowledge to solve customer problems.
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies
Knowledge of deep learning, machine learning and statistics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
this link .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
this link .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr
10+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience in taking a product from conception & definition phase through engineering design and taking it to market
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
We are seeking a seasoned technical product manager to own the technical roadmap and lead Collaborative Intelligence Technology vision to embed GenAI at every stage of the knowledge lifecycle, assisting humans and transforming the customer experience. In this role, you will work with public builders and Enterprise customers to own end-to-end product lifecycle including driving adoption.
Key job responsibilitiesResponsible for overall product vision and adoption. You’ll own the service messaging, including operational, feature or service positioning, and other outreach efforts. You’ll partner with the UX team to engage with customers, identify their needs, and define customer experience. Based on this data, you periodically refresh your 3-Year plan, write operational plan (OP1), define and track goals, and refresh roadmap quarterly. You promote new features, track the feature or product usage metrics, and find needle movers to drive adoption. You effectively run business reviews to review Page 0 and Page 1 metrics, celebrate wins, identify risks/issues/challenges and unblock the team, and escalate as needed.
About the teamThe Collaborative Intelligence Technology (CIT) organization currently caters to a range of customers, including:
Enterprise customers utilizing AWS re: Post Private, a customer enablement service for Enterprise Support (ES) and Enterprise On-Ramp (EOP) customers.
AWS Managed Services (AMS) customers utilizing Self-Service Reports (SSR).
Public developers accessing self-service knowledge articles and community-generated knowledge on AWS re: Post.
AWS Support frontline operations teams and Kumo product teams consuming actionable insights through self-service dashboards, Real-Time Metrics (RTM) dashboards, Kumo page-0 metrics, and on-demand analytics.
AWS customer-facing employees using AWS Guide for internal collaboration and self-service knowledge to solve customer problems.
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience working within teams delivering software products and features using agile methodologies
Knowledge of deep learning, machine learning and statistics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
this link .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
this link .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr