Uniphore
Sr. Product Director, Realtime Experience
Uniphore, Palo Alto, California, United States, 94306
Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Responsibilities
Layout the vision and long-term roadmap of the BI and Conversation Analytics offering of Uniphore.
Drive innovation and market leadership.
Lead a global Product Management team.
Own new generation of BI and Conversation Analytics family of products.
Own the end-to-end product management cycle from concept to market success, and lifecycle management.
Collaborate with the leadership team in defining clear product strategy within the relevant market or geography.
Work closely with the Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines.
Prioritize business requirements and have these translated to product functional & technical requirements.
Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story of your products.
Track product pipeline and sales, and analyze growth trends and obstacles.
Collect and analyze customer feedback and implement conclusions into the roadmap.
Oversee product literature and Demos.
Support the Sales and Pre-Sales teams and join sales meeting to pitch and demo the products to customers and partners.
Evangelize product for sales, customers, market analysts and media.
Skills / Experience
Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields.
10+ years of experience in delivering SaaS based / web-based products with 5+ years of Product Management experience.
Experience in Product Management leadership for BI and/or speech/conversion analytics products.
Excellent written & oral communication.
Experience in working with Agile methodologies.
Familiarity with standard BI tools such as Tableau, PowerBI and the likes.
Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
Domain knowledge in building & launching solutions for contact centers.
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
Demonstrated ability to engage and influence senior level executives.
Hiring Range:$248,700 - $310,900 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit
www.uniphore.com .
#J-18808-Ljbffr
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Responsibilities
Layout the vision and long-term roadmap of the BI and Conversation Analytics offering of Uniphore.
Drive innovation and market leadership.
Lead a global Product Management team.
Own new generation of BI and Conversation Analytics family of products.
Own the end-to-end product management cycle from concept to market success, and lifecycle management.
Collaborate with the leadership team in defining clear product strategy within the relevant market or geography.
Work closely with the Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines.
Prioritize business requirements and have these translated to product functional & technical requirements.
Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story of your products.
Track product pipeline and sales, and analyze growth trends and obstacles.
Collect and analyze customer feedback and implement conclusions into the roadmap.
Oversee product literature and Demos.
Support the Sales and Pre-Sales teams and join sales meeting to pitch and demo the products to customers and partners.
Evangelize product for sales, customers, market analysts and media.
Skills / Experience
Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields.
10+ years of experience in delivering SaaS based / web-based products with 5+ years of Product Management experience.
Experience in Product Management leadership for BI and/or speech/conversion analytics products.
Excellent written & oral communication.
Experience in working with Agile methodologies.
Familiarity with standard BI tools such as Tableau, PowerBI and the likes.
Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
Domain knowledge in building & launching solutions for contact centers.
Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
Demonstrated ability to engage and influence senior level executives.
Hiring Range:$248,700 - $310,900 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit
www.uniphore.com .
#J-18808-Ljbffr