JPMorgan Chase & Co
Product Lead for Customer Journey Analytics-Vice President
JPMorgan Chase & Co, Columbus, Ohio, United States, 43224
JOB DESCRIPTIONAre you a product-focused analytics professional that can innovate with both the customer and business impact in mind? Come join our team!
As a Product Lead for Customer Journey Analytics Vice President on the Customer Analytics Team, your knowledge and analysis of the ways users engage with our online products and tools will help shape the firm for years to come. You’ll be a transformational data-driven leader that will design and deliver objective, meaningful,
customer centric
analysis to
understand
and
measure
our customers’
cumulative experience
and
behaviors
within and across
multiple product touchpoints and channels.
Operating at the epicenter of data-driven decision-making, your unique analysis will unlock valuable insights and opportunities while building strong partnerships across the organization to meet our
customers’ evolving needs
and
business objectives.
Job Responsibilities:
Develop and grow key strategic partnerships across the organization to identify and deliver impactful and actionable CX analytic opportunities.
Actively engage with key customers and leadership to represent customers’ platform needs to influence the creation of the list of objectives, key results, and roadmaps.
Design and deliver efficient customer centric analytical approaches and unique, scalable measures to identify and evaluate the customers’ experience across omnichannel product touchpoints and how those experiences connect to business outcomes.
Apply creative and strategic thought to craft and deliver compelling and impactful insights to proactively influence stakeholders through data visualization techniques and effective storytelling to influence the product roadmap to drive improved customer satisfaction and business outcomes.
Prioritize, drive and manage your team’s book of work and active engagements including requirements, communication, measurement, outcomes and recommendations across multiple stakeholders with varying customer and business needs.
Lead and develop a geographically dispersed team while cultivating diversity, inclusion, innovation and Customer First principles within the organization.
Perform efficient end-to-end data analysis from a large variety of sources with the highest standards of data governance in an agile environment.
Serve as a technical supervisor for your team’s analytic output by providing constructive feedback and frequent iterative technical and business reviews while maintaining the highest standards of data governance.
Required qualifications, capabilities and skills:
7+ years of working experience in data analytics and a Bachelor’s in Statistics, Data Analytics or related quantitative degree.
5+ years in an analytics leadership or people management role.
A passion to understand customers’ varying needs, behaviors and experiences via quantitative and qualitative analysis and the ability to leverage the technology on their behalf.
A strong executive presence with an aptness to objectively weigh incremental value driven from deeper analysis and the organization’s ability to implement actionable insights.
Experience writing optimized code while working with distributed data systems to augment the collection and manipulation of large data sets with traditional analytical toolsets (SQL, Python, R) while troubleshooting and resolving data issues when applicable.
Strong understanding and application of statistical analysis and common analytical techniques such as A/B testing, causal analysis, regression etc.
Ability to deliver profound value by joining click-stream (Adobe Analytics or Google Analytics), transactional, attitudinal and operational data.
Excellent communication and the ability to craft and present data-driven stories (PowerPoint, Tableau, etc.) to an executive audience.
Preferred qualifications, capabilities and skills:
Master’s Degree in a quantitative discipline preferred.
Hybrid-60% in office.
Please note: Relocation assistance is not offered/supported for this role.
ABOUT USChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
#J-18808-Ljbffr
As a Product Lead for Customer Journey Analytics Vice President on the Customer Analytics Team, your knowledge and analysis of the ways users engage with our online products and tools will help shape the firm for years to come. You’ll be a transformational data-driven leader that will design and deliver objective, meaningful,
customer centric
analysis to
understand
and
measure
our customers’
cumulative experience
and
behaviors
within and across
multiple product touchpoints and channels.
Operating at the epicenter of data-driven decision-making, your unique analysis will unlock valuable insights and opportunities while building strong partnerships across the organization to meet our
customers’ evolving needs
and
business objectives.
Job Responsibilities:
Develop and grow key strategic partnerships across the organization to identify and deliver impactful and actionable CX analytic opportunities.
Actively engage with key customers and leadership to represent customers’ platform needs to influence the creation of the list of objectives, key results, and roadmaps.
Design and deliver efficient customer centric analytical approaches and unique, scalable measures to identify and evaluate the customers’ experience across omnichannel product touchpoints and how those experiences connect to business outcomes.
Apply creative and strategic thought to craft and deliver compelling and impactful insights to proactively influence stakeholders through data visualization techniques and effective storytelling to influence the product roadmap to drive improved customer satisfaction and business outcomes.
Prioritize, drive and manage your team’s book of work and active engagements including requirements, communication, measurement, outcomes and recommendations across multiple stakeholders with varying customer and business needs.
Lead and develop a geographically dispersed team while cultivating diversity, inclusion, innovation and Customer First principles within the organization.
Perform efficient end-to-end data analysis from a large variety of sources with the highest standards of data governance in an agile environment.
Serve as a technical supervisor for your team’s analytic output by providing constructive feedback and frequent iterative technical and business reviews while maintaining the highest standards of data governance.
Required qualifications, capabilities and skills:
7+ years of working experience in data analytics and a Bachelor’s in Statistics, Data Analytics or related quantitative degree.
5+ years in an analytics leadership or people management role.
A passion to understand customers’ varying needs, behaviors and experiences via quantitative and qualitative analysis and the ability to leverage the technology on their behalf.
A strong executive presence with an aptness to objectively weigh incremental value driven from deeper analysis and the organization’s ability to implement actionable insights.
Experience writing optimized code while working with distributed data systems to augment the collection and manipulation of large data sets with traditional analytical toolsets (SQL, Python, R) while troubleshooting and resolving data issues when applicable.
Strong understanding and application of statistical analysis and common analytical techniques such as A/B testing, causal analysis, regression etc.
Ability to deliver profound value by joining click-stream (Adobe Analytics or Google Analytics), transactional, attitudinal and operational data.
Excellent communication and the ability to craft and present data-driven stories (PowerPoint, Tableau, etc.) to an executive audience.
Preferred qualifications, capabilities and skills:
Master’s Degree in a quantitative discipline preferred.
Hybrid-60% in office.
Please note: Relocation assistance is not offered/supported for this role.
ABOUT USChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
#J-18808-Ljbffr