Robert Bosch Group
Customer Logistics Consultant_MA
Robert Bosch Group, Oklahoma City, Oklahoma, United States,
Company Description
Job Description
Responsible for Sales Support & Customer Service OES including:O2C related routine tasks such as timely & accurate sales order processing, proactive management of customer backlogs, and communication to customers on the status of delivery, customer requirements, and customer claims management.Work independently as the main logistics contact window to customers.Overall OES customer support team coordination, including timely escalation of critical customer demands.Actively discuss with customers on logistics/supply chain process improvements.Internal company cross-team/departmental coordination, including lean process/administration implementation.Integrate new customers into the Bosch organization, including familiarization with business processes.Key Performance Indicators (KPI) reporting.Special projects, assignments, or ad-hoc tasks will be assigned accordingly.Owner and coach in the team/department for digitalization.Qualifications
211/985 education background with a bachelor’s degree or above in the supply chain area.Strong team player, proactive, flexible, self-motivated, willing to take additional responsibilities, entrepreneurial, able to influence, and capable of working under pressure.Knowledge of reputable ERP systems and SAP is preferred. Advanced Excel, PPT, and other MS Office skills are required.Highly preferred digital knowledge in RPA, VBA, Python, PBI, etc.Good problem-solving skills, preferably with project management experience.Minimum 2 years of working experience in customer service, demand planning, and/or logistics-related functions, or less experience but with strong digital competency.Very good communication skills.Strong written and oral English communication skills.Additional Information
Internal referral bonus for this vacancy (valid only for Bosch associates). For detailed regulations, please refer to the Bosch China Internal Referral Policy.
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Job Description
Responsible for Sales Support & Customer Service OES including:O2C related routine tasks such as timely & accurate sales order processing, proactive management of customer backlogs, and communication to customers on the status of delivery, customer requirements, and customer claims management.Work independently as the main logistics contact window to customers.Overall OES customer support team coordination, including timely escalation of critical customer demands.Actively discuss with customers on logistics/supply chain process improvements.Internal company cross-team/departmental coordination, including lean process/administration implementation.Integrate new customers into the Bosch organization, including familiarization with business processes.Key Performance Indicators (KPI) reporting.Special projects, assignments, or ad-hoc tasks will be assigned accordingly.Owner and coach in the team/department for digitalization.Qualifications
211/985 education background with a bachelor’s degree or above in the supply chain area.Strong team player, proactive, flexible, self-motivated, willing to take additional responsibilities, entrepreneurial, able to influence, and capable of working under pressure.Knowledge of reputable ERP systems and SAP is preferred. Advanced Excel, PPT, and other MS Office skills are required.Highly preferred digital knowledge in RPA, VBA, Python, PBI, etc.Good problem-solving skills, preferably with project management experience.Minimum 2 years of working experience in customer service, demand planning, and/or logistics-related functions, or less experience but with strong digital competency.Very good communication skills.Strong written and oral English communication skills.Additional Information
Internal referral bonus for this vacancy (valid only for Bosch associates). For detailed regulations, please refer to the Bosch China Internal Referral Policy.
#J-18808-Ljbffr