Fairfield Inn Birmingham - RAM Hotels
General Manager - Montgomery Area
Fairfield Inn Birmingham - RAM Hotels, Millbrook, Alabama, United States, 36054
General Manager Job DescriptionJob Title:
General Manager
Reports To:
Regional Director of Operations and/or Vice President of Operations
SUMMARY:
Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
QUALIFICATIONS:
To perform this job successfully, the individual must be able to
perform each essential duty and responsibility in a safe and satisfactory manner , and the individual must be
punctual
and
have a good attendance record , and
have reliable means of transportation to work . The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs the role of
Standard Bearer
, ensuring that each criteria in companies then-current
Basics
are communicated, understood, achieved and maintained by hotel staff.
Performs each criteria as contained in companies then-current
General Manager’s Standard Operating Procedures
in a satisfactory manner.
Performs each criteria as contained in companies then-current
General Manager’s Standard of Performance
in a satisfactory manner.
Creates an operating environment that assures consistent
guest satisfaction .
Monitors the performance of the hotel through verification and analysis of
guest satisfaction systems
and
financial reports . Initiates corrective action.
Maintains
product
and
service quality standards
by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range
financial objectives
consistent with the Company's mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
Establishes and maintains a
pro-active human resource function
to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Maintains an appropriate level of
community public affairs involvement .
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s
business plan .
Ensures good
safety practices
of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable
preventive maintenance programs
to protect the physical assets of the hotel.
Implements and maintains effective
open-door communication system
that crosses departmental lines in order to reach all employees.
Understands the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, customers, employees, union and government officials with
tact
and
courtesy .
Plans and organizes the work of others.
Accepts full responsibility for
managing an activity .
Other duties may be assigned .
SUPERVISORY RESPONSIBILITIES:
Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
Absent extraordinary prior on-the-job experience, the General Manager position requires a
High School diploma
or
general education degree (GED) and
preferably
either
a two-year business degree
or
a
four-year business or liberal arts degree
(or equivalent combination of education and experience).
Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
A
Certified Hospitality Administrator
designation is preferred.
LANGUAGE SKILLS:
General Managers must have developed language skills to the point to be able to:
Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
COMPUTER SKILLS:
General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:
Microsoft Word
Microsoft Excel
Yield Management Systems
programs
Property Management System
(PMS) programs
Daily Revenue System
(DRS) programs
Central Reservation System
programs
Payroll
programs
Company-issued
internet browser
programs
Company-issued
electronic mail
programs
REASONING ABILITY:
General Managers must have developed reasoning abilities to the point to be able to:
Apply common sense
understanding to carry out instructions furnished in written, oral, or diagram form.
Use
mathematical skills
to interpret financial information and prepare budgets.
Read
and
interpret
business records and statistical reports.
Make business decisions
based on production reports and similar facts, as well as on your own experience and personal opinions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS:
Inside:
Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work effectively in a
stressful environment , communicate well with others, effectively deal with guests, and
accept constructive criticism
from supervisors.
Must be able to
change activity frequently
and
cope with interruptions .
IMPORTANT NOTE:
Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.
Note to Vice President, Operations: please provide a copy of this signed job description, along with all three signed attachments, to the employee and place the original in the employee's personnel file at Corporate Headquarters.
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General Manager
Reports To:
Regional Director of Operations and/or Vice President of Operations
SUMMARY:
Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
QUALIFICATIONS:
To perform this job successfully, the individual must be able to
perform each essential duty and responsibility in a safe and satisfactory manner , and the individual must be
punctual
and
have a good attendance record , and
have reliable means of transportation to work . The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs the role of
Standard Bearer
, ensuring that each criteria in companies then-current
Basics
are communicated, understood, achieved and maintained by hotel staff.
Performs each criteria as contained in companies then-current
General Manager’s Standard Operating Procedures
in a satisfactory manner.
Performs each criteria as contained in companies then-current
General Manager’s Standard of Performance
in a satisfactory manner.
Creates an operating environment that assures consistent
guest satisfaction .
Monitors the performance of the hotel through verification and analysis of
guest satisfaction systems
and
financial reports . Initiates corrective action.
Maintains
product
and
service quality standards
by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Develops accurate and aggressive long and short-range
financial objectives
consistent with the Company's mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends, and variances.
Establishes and maintains a
pro-active human resource function
to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Maintains an appropriate level of
community public affairs involvement .
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s
business plan .
Ensures good
safety practices
of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable
preventive maintenance programs
to protect the physical assets of the hotel.
Implements and maintains effective
open-door communication system
that crosses departmental lines in order to reach all employees.
Understands the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, customers, employees, union and government officials with
tact
and
courtesy .
Plans and organizes the work of others.
Accepts full responsibility for
managing an activity .
Other duties may be assigned .
SUPERVISORY RESPONSIBILITIES:
Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
Absent extraordinary prior on-the-job experience, the General Manager position requires a
High School diploma
or
general education degree (GED) and
preferably
either
a two-year business degree
or
a
four-year business or liberal arts degree
(or equivalent combination of education and experience).
Requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.
A
Certified Hospitality Administrator
designation is preferred.
LANGUAGE SKILLS:
General Managers must have developed language skills to the point to be able to:
Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
Ability to speak effectively in English before groups such as customers or employees.
COMPUTER SKILLS:
General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:
Microsoft Word
Microsoft Excel
Yield Management Systems
programs
Property Management System
(PMS) programs
Daily Revenue System
(DRS) programs
Central Reservation System
programs
Payroll
programs
Company-issued
internet browser
programs
Company-issued
electronic mail
programs
REASONING ABILITY:
General Managers must have developed reasoning abilities to the point to be able to:
Apply common sense
understanding to carry out instructions furnished in written, oral, or diagram form.
Use
mathematical skills
to interpret financial information and prepare budgets.
Read
and
interpret
business records and statistical reports.
Make business decisions
based on production reports and similar facts, as well as on your own experience and personal opinions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS:
Inside:
Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work effectively in a
stressful environment , communicate well with others, effectively deal with guests, and
accept constructive criticism
from supervisors.
Must be able to
change activity frequently
and
cope with interruptions .
IMPORTANT NOTE:
Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.
Note to Vice President, Operations: please provide a copy of this signed job description, along with all three signed attachments, to the employee and place the original in the employee's personnel file at Corporate Headquarters.
#J-18808-Ljbffr