Lead Data Analyst, Operations

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space.About The Role:Seeking an analytics leader, enabling the physical downstream operation to make data-driven decisions. Reporting to the Senior Manager, Operations Analytics, you will evolve the core operations data infrastructure to deliver a singular goal: every patient gets access to timely, high quality, affordable healthcare. The Lead will be an advisor to the Downstream Operations team to help evolve the data-driven foundation which powers business decisions at Hims & Hers, from executive-level strategy to day-to-day operational execution.You Will:Manage, mentor, and build a high performance team of analysts that are able to gather and synthesize data quickly and accurately.Build for scale: proactively identify, codify, and implement core platform for data-driven decision-making across multiple business lines, modalities, and treatment types.Think through complex problems, determine proper analytical processes and procedures, independently derive conclusions, and present results to the organization.Measure impact of throughput through the creation of KPIs to help measure against business outcomes.Lead the team by identifying growth optimization opportunities; collaborating cross functionally to structure, measure, and execute tests; driving adoption and knowledge at all levels of the organization.Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions.Leverage internal and external data to identify growth opportunities, providing data-driven recommendations for business expansion.Collaborate with cross-functional partners in data engineering, operations and finance to define and build data-informed business strategy and roadmaps.Deliver high quality insights & dashboards for executive level consumption.You Have:Superb written and verbal communication skills; experience presenting to senior, cross-functional stakeholders.Ability to contextualize data and insights within the business context, collaborating with, and communicating findings to, technical and non-technical teammates.Ability to thrive and adapt in a fast-paced, high-growth and rapidly changing environment.5+ years experience in a fulfillment focused role in areas such as data engineering, business intelligence, operations, or analytics.2+ years of experience leading projects and mentoring team members to achieve high performance.Exceptional SQL skills / Basic R or Python experience.Hands-on experience working with a modern analytics tech stack (Looker, Google BigQuery, DBT, Python, etc.).Advanced data analysis proficiency: ability to design and complete complex analysis projects.Advanced degree (MS) in mathematics, statistics, data analytics or a related field.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

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