People Relations Partner Associate III

Helping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.Human Resources - CorporateServing those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable.JOB SUMMARY AND PURPOSEThe People Relations Partner Associate III assists the HR team by providing the support necessary to maintain daily employee relations needs as well as employee relations project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.DUTIES AND RESPONSIBILITIESInteracting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment.Conducting workplace interviews and addressing employee concerns; serving as a liaison between program staff and the HR department.Assisting with compliance and program audits.Supporting the employee relations team with investigations, written warnings, and documentation.Conducting basic investigations, applying the verification and resolution of facts and issues in matters affecting disciplinary actions, grievances, appeals, and complaints; referring complex matters to HR Employee Relations Specialist or Senior Manager of Employee Relations as required.Participating in training employees and managers in HR Policy, Compliance, and best practices.Being a resource for the HR Service team.REQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.Valid California driver license and access to dependable transportation with adequate insurance.EDUCATION:Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework).EXPERIENCE:Minimum two years of HR generalist work with 75+% time committed to handling employee complaints, grievances, interactive processes, and disciplinary actions.Experience with case managing work, preferably in a software program.Experience with completing case summary reports for each case.PREFERRED QUALIFICATIONS:PHR or SHRM-CP.Two years of experience in Employee Relations.Professional level human resources and/or employee relations experience in large complex organizations.Experience with NOVATime and Ulti-Pro a plus.Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

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