Outreach Specialist (100207)

Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.Job DescriptionIn this Outreach Specialist role, you will be an integral part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. In this role, it is important that you quickly and expertly assess the needs of job seekers and guide them through employment. This is a critical role in that you will be responsible for the first impression of the center, initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly.In this role you will:Provide job seekers with social service referralsProvide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resourcesAssist with Unemployment Compensation Exhaustee list outreachScreen, direct calls, and maintain referral logQualificationsYou are a self-motivated and flexible team player. You consider yourself to have strong organizational, interpersonal, and communication skills. You're driven and comfortable multitasking in a fast-paced environment. You take pride in your customer service background and are familiar working with commonly used job search websites and resources. You enjoy making connections with others both in-person and over the phone. You have a bachelor's degree or higher and two (2) years of experience providing career or related services and are ready to make an impact.Want to stick out above the rest?

We'd be blown away if you have previous experience working in social services and with individuals from a diverse range of backgrounds and are bilingual.Additional InformationAll your information will be kept confidential according to EEO guidelines.

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