Walmart
Senior Director, UX design
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary:
What you'll do:User Discovery:
Requires knowledge of user experience strategies; user interviews and surveys; user journeys; story boards; contextual inquiries. Demonstrates awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies. Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys. Plans site visits to end users. Maintains appropriate records of user observations. Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives.Managing Functional Partnerships:
Requires knowledge of stakeholder identification and mapping; stakeholder analysis; stakeholder communication; stakeholder engagement techniques; stakeholder management effectiveness tools and methods; fluency in many specialized business vernacular; deep understanding of diverse markets to deliver customer and business value. Builds and maintains collaborative and strategic alliances with a wide range of partners across the business and industry; leverages their support to drive business programs & priorities.Design Research:
Requires knowledge of principles of research; best practices of qualitative and quantitative research; data analysis techniques; techniques to detect gaps in information; legal risks, factual errors, and breaches of codes of conduct involving the use of research material. Oversees research project plans until project finalization, drives main research objectives, and determines best-suited research methods.Driving Customer/Client Needs:
Requires knowledge of customer and business problems; dependencies and impacts on product processes; journey mapping; process optimization; communication and influencing techniques. Enables the creation of an ecosystem involving customers, vendors, and partners to create solutions that meet customer needs.Prototyping:
Requires knowledge of prototyping disciplines, tools, and techniques within target environments; user-centered design principles; information hierarchy and design principles. Drives adherence to and use of interaction patterns and templates to design prototypes.Interaction Design:
Requires knowledge of user-centered design principles; native mobile conventions and capabilities; information hierarchy principles; task analysis; system design processes. Coaches team members on the evaluation of various designs.Visual Design:
Requires knowledge of user-centered design principles; native mobile conventions and capabilities; templates and style guides. Coaches team members on the evaluation of various designs.Influencing and Building Stakeholder Consensus:
Requires knowledge of verbal/non-verbal behaviors; application and allocation of business communication styles in ambiguous situations; interpersonal skills. Leads discussions with varying viewpoints confidently and influences diverse audiences.Usability Testing and Iteration:
Requires knowledge of user profiles; testing scenarios; documentation; test plans. Performs testing against design specifications and solves testing issues.Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning.Minimum Qualifications:Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Option 2: 9 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.4 years' supervisory experience.Preferred Qualifications:Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate).Driving product development in a user experience area.Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.Related industry experience (for example, retail, supply chain, eCommerce, healthcare).The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location:702 Sw 8Th St, Bentonville, AR 72716, United States of America
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What you'll do:User Discovery:
Requires knowledge of user experience strategies; user interviews and surveys; user journeys; story boards; contextual inquiries. Demonstrates awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies. Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys. Plans site visits to end users. Maintains appropriate records of user observations. Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives.Managing Functional Partnerships:
Requires knowledge of stakeholder identification and mapping; stakeholder analysis; stakeholder communication; stakeholder engagement techniques; stakeholder management effectiveness tools and methods; fluency in many specialized business vernacular; deep understanding of diverse markets to deliver customer and business value. Builds and maintains collaborative and strategic alliances with a wide range of partners across the business and industry; leverages their support to drive business programs & priorities.Design Research:
Requires knowledge of principles of research; best practices of qualitative and quantitative research; data analysis techniques; techniques to detect gaps in information; legal risks, factual errors, and breaches of codes of conduct involving the use of research material. Oversees research project plans until project finalization, drives main research objectives, and determines best-suited research methods.Driving Customer/Client Needs:
Requires knowledge of customer and business problems; dependencies and impacts on product processes; journey mapping; process optimization; communication and influencing techniques. Enables the creation of an ecosystem involving customers, vendors, and partners to create solutions that meet customer needs.Prototyping:
Requires knowledge of prototyping disciplines, tools, and techniques within target environments; user-centered design principles; information hierarchy and design principles. Drives adherence to and use of interaction patterns and templates to design prototypes.Interaction Design:
Requires knowledge of user-centered design principles; native mobile conventions and capabilities; information hierarchy principles; task analysis; system design processes. Coaches team members on the evaluation of various designs.Visual Design:
Requires knowledge of user-centered design principles; native mobile conventions and capabilities; templates and style guides. Coaches team members on the evaluation of various designs.Influencing and Building Stakeholder Consensus:
Requires knowledge of verbal/non-verbal behaviors; application and allocation of business communication styles in ambiguous situations; interpersonal skills. Leads discussions with varying viewpoints confidently and influences diverse audiences.Usability Testing and Iteration:
Requires knowledge of user profiles; testing scenarios; documentation; test plans. Performs testing against design specifications and solves testing issues.Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning.Minimum Qualifications:Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Option 2: 9 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.4 years' supervisory experience.Preferred Qualifications:Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate).Driving product development in a user experience area.Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.Related industry experience (for example, retail, supply chain, eCommerce, healthcare).The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location:702 Sw 8Th St, Bentonville, AR 72716, United States of America
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