Carson Group Holdings, LLC
Desktop Support Specialist
Carson Group Holdings, LLC, Omaha, Nebraska, us, 68197
Who We Are
In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It's the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.
We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms - and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.
Who We Want
The Desktop Support Specialist will perform technical support duties on networked computer equipment including physical desktop computers, virtual desktops, printers, and mobile devices. The position will be the initial point of contact for all help desk related duties.
What To ExpectReceive and respond to help desk calls from end users in a timely and efficient manner; troubleshoot user desktop PCs( Virtual or Physical) and peripheral networked equipment including printers to resolve hardware or software problems and get users back in service as quickly as possible. Analyze, research, and resolve network devices issues and administer solutions.Set up and install hardware/software and configure environment for stable and reliable operation; follow through and ensure proper operation and function of desktop PCs and required software prior to final destination delivery; install software upgrades throughout the enterprise as needed or directed. Configure mobile devices to connect to the company's business network.Point of contact for provisioning and deprovisioning of user accounts on multiple platformsPerform set up of new hire hardware. Conduct orientation and training on all technical devices provided by the company for new hires.Deploy and manage patches/fixes, upgrades, new software and PC/Laptop images.Responsible for mobile device management and security.Perform administration related tasks for user permissions, directory groups and assist with data protection schemes including backups.Administer, configure, and support the company's phone system and its components.Write IT related program documentation, operating instructions and training materials for the company.Help team administer server backups and restores.In conjunction with the IT Manager, procure, receive, and document inventory of all computer equipment and software licensesWork with IT team to ensure compliance regarding IT policies and proceduresPerform other miscellaneous duties as assigned which, among other items, may include ad hoc special projectsTravel may be required. Typically, under 10% of the year.What You Need
Certifications in MCSA, Network+, A+ desiredExperience and strong working knowledge of all recent versions of Microsoft Windows OS along with MAC OS X and IOSKnowledge and/or experience working with a VMware Horizon VDI environmentExperience with desktop imaging and administration, automated software deployment, and group policy managementExperience with Microsoft Office 365 administrationExperience in support issuesUnderstanding of network and server services including Active Directory, Microsoft supporting Cisco VPN requests and DHCP, Microsoft DNSAbility to work independently by own initiativeStrong problem solving and communication skills requiredSolid organizational skills with the ability to work on multiple projects simultaneouslyPhysical Requirements: lift and carry 25+ lbsPreferred Education and Experience
Bachelor's degree in MIS or related field preferredOne to three years of network related IT experienceOne to three years of help desk related support experience
In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.
In an increasingly complex world where people are starving for someone they can trust, we stand for something simple: always put the client first. We do well by doing good for those we serve. It's the ultimate measure. We believe in providing value beyond a doubt and in the notion that time will either expose you or promote you, based on your willingness to embrace change.
We serve financial advisors and investors through three entities, each headquartered in Omaha, Nebraska: Carson Wealth, Carson Coaching and Carson Partners. We provide coaching and partnership services to advisor firms - and straightforward financial advice to the investing public. We all share a common mission to be the most trusted in financial advice.
Who We Want
The Desktop Support Specialist will perform technical support duties on networked computer equipment including physical desktop computers, virtual desktops, printers, and mobile devices. The position will be the initial point of contact for all help desk related duties.
What To ExpectReceive and respond to help desk calls from end users in a timely and efficient manner; troubleshoot user desktop PCs( Virtual or Physical) and peripheral networked equipment including printers to resolve hardware or software problems and get users back in service as quickly as possible. Analyze, research, and resolve network devices issues and administer solutions.Set up and install hardware/software and configure environment for stable and reliable operation; follow through and ensure proper operation and function of desktop PCs and required software prior to final destination delivery; install software upgrades throughout the enterprise as needed or directed. Configure mobile devices to connect to the company's business network.Point of contact for provisioning and deprovisioning of user accounts on multiple platformsPerform set up of new hire hardware. Conduct orientation and training on all technical devices provided by the company for new hires.Deploy and manage patches/fixes, upgrades, new software and PC/Laptop images.Responsible for mobile device management and security.Perform administration related tasks for user permissions, directory groups and assist with data protection schemes including backups.Administer, configure, and support the company's phone system and its components.Write IT related program documentation, operating instructions and training materials for the company.Help team administer server backups and restores.In conjunction with the IT Manager, procure, receive, and document inventory of all computer equipment and software licensesWork with IT team to ensure compliance regarding IT policies and proceduresPerform other miscellaneous duties as assigned which, among other items, may include ad hoc special projectsTravel may be required. Typically, under 10% of the year.What You Need
Certifications in MCSA, Network+, A+ desiredExperience and strong working knowledge of all recent versions of Microsoft Windows OS along with MAC OS X and IOSKnowledge and/or experience working with a VMware Horizon VDI environmentExperience with desktop imaging and administration, automated software deployment, and group policy managementExperience with Microsoft Office 365 administrationExperience in support issuesUnderstanding of network and server services including Active Directory, Microsoft supporting Cisco VPN requests and DHCP, Microsoft DNSAbility to work independently by own initiativeStrong problem solving and communication skills requiredSolid organizational skills with the ability to work on multiple projects simultaneouslyPhysical Requirements: lift and carry 25+ lbsPreferred Education and Experience
Bachelor's degree in MIS or related field preferredOne to three years of network related IT experienceOne to three years of help desk related support experience
In exchange for your expertise, we offer a base salary, bonus potential, 401(k) plus matching, health benefits, and a great working environment. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, collaborative, innovative, and focused on healthy living. Carson strives to promote the health and wellness of its stakeholders by maintaining a tobacco-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, age or any other characteristic protected by law.