Liberty Bank (Connecticut)
Digital Business Relationship Representative
Liberty Bank (Connecticut), Middletown, Connecticut, us, 06457
Digital Business Relationship Representative
Middletown, CT 06457, USA Req #1591
Friday, September 13, 2024
At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting through initiatives and investment a socially responsible and sustainable future.
SUMMARY OF THE JOB:
Build strong relationships with customers through various virtual channels to deliver exceptional service with a digital-first approach, aiming to create an unparalleled high-touch, high-tech experience.
ESSENTIAL FUNCTIONS:
Accurately, efficiently and professionally answer customer inquiries via the telephone, chat, secured message, and email while adhering to policies and procedures set by the bank.
Offer concierge-style support to new and existing customers by conducting regular outreach via secured message or telephone ensuring banking needs are being met.
Engage customers professionally and courteously over the phone, adhering to service standards.
Independently provide top-tier customer service, guiding customers in utilizing digital banking solutions effectively.
Understand business banking needs, including credit, deposits, and other services, and recommend tailored solutions.
Handle general account servicing, lending inquiries, and resolve customer issues via multiple platforms, escalating as needed.
Perform account opening, maintenance, and process online requests and inquiries.
Conduct outbound calls to address customer application support needs.
Demonstrate exceptional problem-solving skills, particularly in complex or escalated situations.
Maintain effective communication and preparedness internally and externally, to understand and address customer needs and operational tasks comprehensively.
Participate in training programs to enhance product knowledge and service skills.
Other duties as assigned by the management team.
MINIMUM REQUIREMENTS:
High school diploma or equivalent; additional work experience preferred.
Excellent verbal and written communication skills.
Proficiency in digital banking, customer service, and business deposits and lending.
Self-motivated with a proactive approach to building and maintaining customer relationships.
PHYSICAL REQUIREMENTS:
General Office Equipment
Keyboard Dexterity
Prolonged Sitting and Standing
COMPLIANCE:
Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Other details
Job Family Administrative
Job Function Staff
Pay Type Hourly
Apply Now
Middletown, CT 06457, USA
Middletown, CT 06457, USA Req #1591
Friday, September 13, 2024
At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting through initiatives and investment a socially responsible and sustainable future.
SUMMARY OF THE JOB:
Build strong relationships with customers through various virtual channels to deliver exceptional service with a digital-first approach, aiming to create an unparalleled high-touch, high-tech experience.
ESSENTIAL FUNCTIONS:
Accurately, efficiently and professionally answer customer inquiries via the telephone, chat, secured message, and email while adhering to policies and procedures set by the bank.
Offer concierge-style support to new and existing customers by conducting regular outreach via secured message or telephone ensuring banking needs are being met.
Engage customers professionally and courteously over the phone, adhering to service standards.
Independently provide top-tier customer service, guiding customers in utilizing digital banking solutions effectively.
Understand business banking needs, including credit, deposits, and other services, and recommend tailored solutions.
Handle general account servicing, lending inquiries, and resolve customer issues via multiple platforms, escalating as needed.
Perform account opening, maintenance, and process online requests and inquiries.
Conduct outbound calls to address customer application support needs.
Demonstrate exceptional problem-solving skills, particularly in complex or escalated situations.
Maintain effective communication and preparedness internally and externally, to understand and address customer needs and operational tasks comprehensively.
Participate in training programs to enhance product knowledge and service skills.
Other duties as assigned by the management team.
MINIMUM REQUIREMENTS:
High school diploma or equivalent; additional work experience preferred.
Excellent verbal and written communication skills.
Proficiency in digital banking, customer service, and business deposits and lending.
Self-motivated with a proactive approach to building and maintaining customer relationships.
PHYSICAL REQUIREMENTS:
General Office Equipment
Keyboard Dexterity
Prolonged Sitting and Standing
COMPLIANCE:
Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Other details
Job Family Administrative
Job Function Staff
Pay Type Hourly
Apply Now
Middletown, CT 06457, USA