Chief Customer Experience Officer

This position is part of the National Archives and Records Administration, Office of the Chief Operating Officer and reports directly to the Deputy Chief Operating Officer.

In support of NARA's Strategic Goal: Connect with Customers, the incumbent provides a comprehensive and authoritative view of NARA's internal and external customers and creates high level customer strategies to maximize customer satisfaction.

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: For the GS-15 , you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service .

Specialized experience for this position includes:

- Leading a team or project focused on developing strategies for improving customer experience, including planning measurable outcomes; AND

- Independently providing exhaustive technical advice/consulting support to senior managers specific to organizational long- and short-range planning, AND

- Gathering and analyzing data to develop reports and recommendations that support leadership decision-making

In addition to the above requirements, you must meet the following

time-in-grade requirement , if applicable:

For the GS-15, you must have been at the GS-14level for 52 weeks.

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