Boston Ballet
Box Office Representative
Boston Ballet, Boston, Massachusetts, us, 02298
Job Type
Part-time
Description
The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections-between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures and ideas are welcomed, encouraged, and heard.
The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for selling single, group, and subscription tickets for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.
Essential Functions
Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet's customer relation management database)Balance and reconcile sales/exchange activities dailyReceive and respond to inbound calls, messages, and emails with a high level of customer service and a focus on being friendly, energetic patient, and empathetic, and with a strong ability to problem solve difficult situationsResponsible for staying organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special eventsWork at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issuesPerform various administrative tasks: dispense tickets in person and via mail, package subscriptions, accurately file ordersPlease be sure to include a cover letter with your resume to be considered for this position.
Requirements
Bachelor's Degree or relevant experience preferredMinimum of 1 year of experience in sales and customer serviceStrong customer service skills; professional, enthusiastic, and accurate with numbers and detailsFlexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environmentComputer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plusEnthusiasm to contribute to a work environment that strives for diversity, equity, and inclusionSome evenings and weekends required during performance weeksBoston Ballet is an Equal Employment Opportunity Employer
Part-time
Description
The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections-between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures and ideas are welcomed, encouraged, and heard.
The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for selling single, group, and subscription tickets for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.
Essential Functions
Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet's customer relation management database)Balance and reconcile sales/exchange activities dailyReceive and respond to inbound calls, messages, and emails with a high level of customer service and a focus on being friendly, energetic patient, and empathetic, and with a strong ability to problem solve difficult situationsResponsible for staying organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special eventsWork at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issuesPerform various administrative tasks: dispense tickets in person and via mail, package subscriptions, accurately file ordersPlease be sure to include a cover letter with your resume to be considered for this position.
Requirements
Bachelor's Degree or relevant experience preferredMinimum of 1 year of experience in sales and customer serviceStrong customer service skills; professional, enthusiastic, and accurate with numbers and detailsFlexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environmentComputer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plusEnthusiasm to contribute to a work environment that strives for diversity, equity, and inclusionSome evenings and weekends required during performance weeksBoston Ballet is an Equal Employment Opportunity Employer