Palisociety
Senior Sales Manager
Palisociety, Los Angeles, California, United States, 90079
DescriptionSENIOR SALES MANAGER
POSITION PROFILE
The Senior Sales Manager will be responsible for day-to-day sales and guest room reservations requests, with a focus on building long-term, repeat and value-based customer relationships that enable the achievement of sales objectives.
ABOUT PALISOCIETY
Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling - and seek to bring that inspiration into everything we do
Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers: Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company's proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler' Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit www.palisociety.com or follow
THE TASK AT HAND:
Direct Sales:
Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.Work with the Sales & Marketing team and corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.New Account Development/Key Account Management:
Steal market share to generate new business; continually target new business through telemarketing, individual creativity and innovation.Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growthCustomer Service:
Develop strong customer relations through frequent communication and the use of professional,
courteous and ethical interpersonal interaction.
Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.Communication:
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.Establish revenue strategy that supports the hotel's positioning in the local market; ensure demand forecasting and revenue practices are in place to maximize yield.Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses.Reporting:
Prepare sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings in an accurate and timely fashion.
Community & Travel:
Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection's exposure to the community and bottom line.
Sales Leadership:
The Senior Sales Manager is expected to be the sales support to the front desk (and other outlets) while focusing on maximizing the financial performance of the department and monitoring performance against budgets and goals.
Hotel Leadership:
The Senior Sales Manager is expected toalways lead by example and stay visible to staff. Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.Assist Hotel Manager in building a culture of open communication, spend time with team members and be available for them (open door policy).Continuously strive to improve and maintain client and guest experiences.Be a leader in managing the overall reputation management of the hotel .Continue to give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).Easily translate a passion for the brand into a unique experience for both guest and employees.Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.WHAT WE'RE LOOKING FOR:
Minimum three years hotel sales experience.Prior hotel experience is required, preferably at a lifestyle boutique hotel.Must be able to communicate in English, both written and verbal.Strong organization and professionalism.Proficient in Microsoft office.OPERA experience is a plus.Must be able to stand for long periods of time.Must be able to push, pull or lift up to 25 lbs.WHAT'S IN IT FOR YOU:
A competitive compensation package including medical, dental, vision, and life insurance.401(k) retirement plan (future you will love this one!)Paid time off, holiday pay, and sick pay when you're under the weather.Career advancement in an organization committed to helping star employees thrive.There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.Professional development that sets you up for success across multiple hospitality career paths.A collaborative work environment where your creative ideas can come to fruition.Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
Company InformationMORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!
POSITION PROFILE
The Senior Sales Manager will be responsible for day-to-day sales and guest room reservations requests, with a focus on building long-term, repeat and value-based customer relationships that enable the achievement of sales objectives.
ABOUT PALISOCIETY
Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling - and seek to bring that inspiration into everything we do
Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers: Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company's proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler' Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit www.palisociety.com or follow
THE TASK AT HAND:
Direct Sales:
Develop appointment-oriented sales calls to ensure a successful direct sales program, in accordance with goals established by departmental budget and marketing plan.Work with the Sales & Marketing team and corporate team to develop effective strategies to address room sales potential, oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.New Account Development/Key Account Management:
Steal market share to generate new business; continually target new business through telemarketing, individual creativity and innovation.Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growthCustomer Service:
Develop strong customer relations through frequent communication and the use of professional,
courteous and ethical interpersonal interaction.
Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.Communication:
Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel.
Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.Establish revenue strategy that supports the hotel's positioning in the local market; ensure demand forecasting and revenue practices are in place to maximize yield.Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses.Reporting:
Prepare sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings in an accurate and timely fashion.
Community & Travel:
Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection's exposure to the community and bottom line.
Sales Leadership:
The Senior Sales Manager is expected to be the sales support to the front desk (and other outlets) while focusing on maximizing the financial performance of the department and monitoring performance against budgets and goals.
Hotel Leadership:
The Senior Sales Manager is expected toalways lead by example and stay visible to staff. Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.Assist Hotel Manager in building a culture of open communication, spend time with team members and be available for them (open door policy).Continuously strive to improve and maintain client and guest experiences.Be a leader in managing the overall reputation management of the hotel .Continue to give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners).Easily translate a passion for the brand into a unique experience for both guest and employees.Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.WHAT WE'RE LOOKING FOR:
Minimum three years hotel sales experience.Prior hotel experience is required, preferably at a lifestyle boutique hotel.Must be able to communicate in English, both written and verbal.Strong organization and professionalism.Proficient in Microsoft office.OPERA experience is a plus.Must be able to stand for long periods of time.Must be able to push, pull or lift up to 25 lbs.WHAT'S IN IT FOR YOU:
A competitive compensation package including medical, dental, vision, and life insurance.401(k) retirement plan (future you will love this one!)Paid time off, holiday pay, and sick pay when you're under the weather.Career advancement in an organization committed to helping star employees thrive.There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.Professional development that sets you up for success across multiple hospitality career paths.A collaborative work environment where your creative ideas can come to fruition.Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
Privacy Notice:
For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.
For more information, visit www.palisociety.com or follow @palisociety
For more information, visit lepetitpali.com or follow @lepetitpali
For more information, visit www.arrivehotels.com or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
Company InformationMORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!