Senior Account Manager

Job Summary:

Description:

Ability to perform all Account Manager responsibilities, duties, and expectation

· Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration

· Researches issues’ root cause, implements, and resolves policy related issue

· Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.

· Recommends and implements potential enhancements or improvements to processes, products, and/or policie

· Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed

· Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation material

· Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage

· Engages in Client strategy meetings to manage insured expectations for upcoming term

· Develops and assists with presenting marketing and renewal terms to Client

· Establishes and maintains relationships and interfaces with Clients, carriers, and other vendor

· Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.

· Prepare and release RFP to appropriate market

· Overall responsibility for managing updates to Client employee facing communication

· Prepare and conduct open enrollment presentations and meeting

· Researches and understands industry trends and Carrier product offerings and emerging trend

· Knowledge of governmental compliance/regulations to educate Client and respond to client inquirie

· Mentors and trains junior-level staff

· Performs other responsibilities and duties as neededRequirements:

Qualifications:

• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent

• Typically 3+ years of related Client services experience is required

• Demonstrates strong working knowledge and experience within brokerage industry

• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

• Strong verbal and interpersonal communication skills required

• Understands industry trends and governmental regulation

• Ability to delegate tasks effectively

• Ability to complete continuing education requirements as needed

• Ability to attend company, department, and team meetings as required, including industry training session

• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information

• Ability to efficiently organize work and manage time in order to meet deadline

• Ability to travel by automobile and aircraft

• Ability to use office equipment such as a computer, keyboard, calculator, and photocopier

• Ability to work on a computer for a prolonged amount of time

• Ability to work outside of normal business hours as needed

• Legally able to work in the United States

#LI-SM1