Lockton, Inc.
Senior Analyst/Senior Account Manager
Lockton, Inc., Los Angeles, California, United States, 90079
Job Summary:
Senior Account Manager
Benefit
FLSA: Exempt
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position responsibilitie
• Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration
• Researches issues’ root cause, implements, and resolves policy related issue
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Recommends and implements potential enhancements or improvements to processes, products, and/or policies
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Ensures complete Client information is in data warehouse (BenefitPoint) to ensure data integrity, accuracy and completeness.
• Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation material
• Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and assists with presenting marketing and renewal terms to Client
• Participates in negotiations with carriers for new and renewal quote
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendor
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Prepare and release RFP to appropriate market
• Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to AE/Producer
• Overall responsibility for managing updates to Client employee facing communication
• Prepare open enrollment presentations, Brainshark recordings and conduct enrollment meeting
• Oversee 5500 preparation by the annual deadline
• Researches and understands industry trends and Carrier product offerings and emerging trend
• Knowledge of governmental compliance/regulations to educate Client and respond to client inquirie
• Mentors and trains junior-level staff
• Performs other responsibilities and duties as needed
Requirements:
Position qualification
• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically 3+ years of related Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulation
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training session
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadline
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, and photocopier
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United State
Senior Account Manager
Benefit
FLSA: Exempt
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position responsibilitie
• Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration
• Researches issues’ root cause, implements, and resolves policy related issue
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
• Recommends and implements potential enhancements or improvements to processes, products, and/or policies
• Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed
• Ensures complete Client information is in data warehouse (BenefitPoint) to ensure data integrity, accuracy and completeness.
• Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation material
• Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage
• Engages in Client strategy meetings to manage insured expectations for upcoming term
• Develops and assists with presenting marketing and renewal terms to Client
• Participates in negotiations with carriers for new and renewal quote
• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendor
• Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.
• Prepare and release RFP to appropriate market
• Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to AE/Producer
• Overall responsibility for managing updates to Client employee facing communication
• Prepare open enrollment presentations, Brainshark recordings and conduct enrollment meeting
• Oversee 5500 preparation by the annual deadline
• Researches and understands industry trends and Carrier product offerings and emerging trend
• Knowledge of governmental compliance/regulations to educate Client and respond to client inquirie
• Mentors and trains junior-level staff
• Performs other responsibilities and duties as needed
Requirements:
Position qualification
• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically 3+ years of related Client services experience is required
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Demonstrates strong working knowledge and experience within brokerage industry
• Understands industry trends and governmental regulation
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training session
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Ability to efficiently organize work and manage time in order to meet deadline
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, and photocopier
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United State