Donaldson
IT Field Service Intern
Donaldson, Bloomington, Minnesota, United States,
Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.Our summer internships provide ambitious undergraduates the chance to gain real world experience in their field of study. We provide challenging, professional experience with a global corporation, where you learn from and work alongside Donaldson employees. Internships take place at our global headquarters in Bloomington, MN, over a 10-12 week period.This intern role is responsible for timely resolution and escalation of employee incidents and requests. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills. Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute support requests. Provide in person field service support to technical and non-technical employees, supporting a variety of desktop, laptop, and mobile based devices. This position will troubleshoot intermediate level incidents involving but limited to productivity and web-based applications, Oracle R12 Applications and Processes, Operating Systems, Active Directory, and Exchange. Further, this position is responsible for timely resolution and escalation of support requests.Essential Duties and Responsibilities include the following (other duties may be assigned):Execute the process around the client equipment support.(Workstations, Laptops, Printers, tablets, mobile devices, etc.)
Assure that service requests and incidents are delivered per SLA and OLA expectations.
Execute Incident, Request Management, Change, and Root cause ITIL processes.
Asset management of client related equipment.
Deployment and operation of lifecycle replacing, upgrading and patching equipment.(Workstations, Laptops, tablets, mobile device management, and printers
Identify process improvement opportunities and recommend process enhancements.
Minimum Qualifications:Currently enrolled sophomore/2nd year undergraduate student in an accredited degree program pursuing: Computer Science, Management Information Systems, Information Technology Infrastructure or related major.
Experience with Microsoft Windows 10, 11, and the Office365 suite.
Preferred Qualifications:A strong dedication and authentic interest to quality customer service working directly with end-users.
Knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
Working knowledge of service delivery procedures.
Ability to handle many tasks simultaneously.
Excellent follow through and attention to detail.
Strong problem-solving skills and decision-making ability.
Good task management and organizational skills.
Minimum 3.0 out of a 4.0 cumulative GPA.
Supervisory Responsibilities:No direct reports
Physical/Environmental Requirements:Works in a pleasant office environment with other department staff, utilizing a computer workstation and various software applications. Specific work schedule is coordinated with direct supervisor.
Ability to lift and carry items weighing up to 35 lbs.
No travel required.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Assure that service requests and incidents are delivered per SLA and OLA expectations.
Execute Incident, Request Management, Change, and Root cause ITIL processes.
Asset management of client related equipment.
Deployment and operation of lifecycle replacing, upgrading and patching equipment.(Workstations, Laptops, tablets, mobile device management, and printers
Identify process improvement opportunities and recommend process enhancements.
Minimum Qualifications:Currently enrolled sophomore/2nd year undergraduate student in an accredited degree program pursuing: Computer Science, Management Information Systems, Information Technology Infrastructure or related major.
Experience with Microsoft Windows 10, 11, and the Office365 suite.
Preferred Qualifications:A strong dedication and authentic interest to quality customer service working directly with end-users.
Knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
Working knowledge of service delivery procedures.
Ability to handle many tasks simultaneously.
Excellent follow through and attention to detail.
Strong problem-solving skills and decision-making ability.
Good task management and organizational skills.
Minimum 3.0 out of a 4.0 cumulative GPA.
Supervisory Responsibilities:No direct reports
Physical/Environmental Requirements:Works in a pleasant office environment with other department staff, utilizing a computer workstation and various software applications. Specific work schedule is coordinated with direct supervisor.
Ability to lift and carry items weighing up to 35 lbs.
No travel required.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.