Blue Cross Blue Shield of Arizona
Quality Assurance Analyst I-III - Hybrid
Blue Cross Blue Shield of Arizona, Phoenix, Arizona, United States, 85003
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
Responsible for designing and performing tests on computer applications/systems to validate operations meet the customer stories/requirements. Designs and initiates test, analyzes results, identifies issues, and validates solutions to technical problemsREQUIRED QUALIFICATIONS
Required Work Experience
1 year of experience in computer technology and/or information systems (All Levels)2 years of experience in computer technology and/or information systems (Levels 2 - 5)Required Education
High-School Diploma or GED in general field of study (All Levels)Required Licenses
N/ARequired Certifications
N/APREFERRED QUALIFICATIONS
Preferred Work Experience
1year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1)1 year of experience in computer technology and/or information systems (All Levels)1 year of experience in test case development and test execution (All Levels)1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels)2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5)3 years of experience in test case development and test execution (Levels 2 - 5)5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5)Preferred Education
Bachelor's degree in computer science, Information Systems, Business, or related field (All Levels)Preferred Licenses
N/APreferred Certifications
N/AESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Level 1 -
Entry-level role; Performs job functions under close supervision or peer reviewDevelop basic test plans, test cases, and test dataProcess test files and analyze test resultsPerform day to day execution of test or regression cases/scripts, document results, log and retest defects.Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool.Perform test execution and defect reporting utilizing testing tools.Assist with root cause analysis and triage of key/critical defects for quick turn-around.Monitor and track traceability of business requirements/stories to tests executed.Participate in defect review meetings to explain and/or demonstrate defects.Participate in show and tell meetings to explain and/or demonstrate repaired defect or new features.Create project reports for test executed and defects discoveredAnalyze, track, report, test and help resolve basic reported production problemsIdentify problems and make recommendations for improved proceduresLevel 2 -
Performs job functions with general supervision and peer review
Design and execute test plans, test cases, and test data on more complex computer applicationsDesign, support, and maintain basic to intermediate test artifacts and dataMay develop and maintain basic SQL queries to test results, and to create mockup data for testing.Participate or lead test related activities for small, scoped projectsUsing prioritized project requirements and/or story points estimate test development and execution time framesLevel 3 -
Performs job functions with moderate supervision
Design and execute test plans, test cases, and test data on moderately complex computer applications and systemsDesign, support, and maintain moderately complex test artifacts, and dataResearch, analyze, and test moderately complex production problemsDevelop and maintain SQL queries to test results, and to create mockup data for testing.Analyze and improve test related processes and test artifactsParticipate or lead test related activities for medium to large, scoped projectsLevel 4 -
Performs job functions with minimal supervision
Design and execute test plans, test cases, and test data on highly complex computer applications and systemsDesign, support, and maintain highly complex test artifacts, and dataResearch, analyze, and test highly complex production problemsDesign, support, and improve quality processes and end to end test methodsDevelop and maintain complex SQL queries to test results, and to create mockup data for testing.Evaluate high-level project information and assess project components to forecast work effort requiredProvide peer-level review and mentoring to levels 1 and 2Participate and/or lead test related activities for large, scoped projectsLevel 5 -
Performs job functions in a lead capacity
Act as primary operational contact for all quality related activities as needed / in the absence of managerEnsure Service Level Agreements between department and operational or technical areas are metLead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project/scrum teamsInform manager of any issues impacting the quality, efficiency and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performanceAssist the manager in the day-to-day operations of the departmentALL LEVELS
Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.Stay current on new developments in technology-related industriesParticipate in corporate quality programsThe position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotationPerform all other duties as assignedREQUIRED COMPETENCIES
Required Job Skills
(Applies to All Levels)
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephonesIntermediate PC proficiencyIntermediate proficiency in spreadsheet and word processing softwareIntermediate knowledge of computer operating systemsBasic knowledge of test tools and test case managementRequired Professional Competencies
(Applies to All Levels)
Strong analytical skills to support independent and effective decisionsAbility to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.Perserverance in the face of resistance or setbacks.Effective interpersonal skills and ability to maintain positive working relationship with others.Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.Ability to write and present quality related documentationDemonstrate the ability to stay current on global threats and vulnerabilities.Experience working with developers and system analystsKnowledge of business requirements/stories, test development and regression testing.Maintain confidentiality and privacyAnalytical knowledge necessary to develop test cases based on available requirements, execute those tests and report resultsRequired Leadership Experience and Competencies
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 5)Build synergy with a diverse team in an ever-changing environment. (Applies to Levels 4 - 5)PREFERRED COMPETENCIES
Preferred Job Skills
(Applies to All Levels)
Knowledge of HIPAA regulationsAdvanced proficiency in spreadsheet, database, and word processing softwareAdvanced knowledge of computer operating systems
Strong knowledge of test techniques and test data management.Advanced knowledge of test case tools and test case management methods
Preferred Professional Competencies
(Applies to All Levels)
Advanced quality assurance expertiseImpeccable testing skillsSolid technical ability and problem-solving skillsknowledge of internal departments and operationsPreferred Leadership Experience and Competencies
(Applies to Levels 4 - 5)
Ability to provide mentoring and peer review to junior team membersAbility to build lesson plans and deliver lessons to junior team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
This position is hybrid within the state of AZ only.
This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
Responsible for designing and performing tests on computer applications/systems to validate operations meet the customer stories/requirements. Designs and initiates test, analyzes results, identifies issues, and validates solutions to technical problemsREQUIRED QUALIFICATIONS
Required Work Experience
1 year of experience in computer technology and/or information systems (All Levels)2 years of experience in computer technology and/or information systems (Levels 2 - 5)Required Education
High-School Diploma or GED in general field of study (All Levels)Required Licenses
N/ARequired Certifications
N/APREFERRED QUALIFICATIONS
Preferred Work Experience
1year of experience with business requirement/story based test design and/or test execution in support of production systems (Lev 1)1 year of experience in computer technology and/or information systems (All Levels)1 year of experience in test case development and test execution (All Levels)1 year of experience working in healthcare-related systems as a quality assurance analyst (All Levels)2 years of experience working in healthcare-related systems as a quality assurance analyst (Levels 2 - 5)3 years of experience in test case development and test execution (Levels 2 - 5)5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer (Levels 3 - 5)Preferred Education
Bachelor's degree in computer science, Information Systems, Business, or related field (All Levels)Preferred Licenses
N/APreferred Certifications
N/AESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Level 1 -
Entry-level role; Performs job functions under close supervision or peer reviewDevelop basic test plans, test cases, and test dataProcess test files and analyze test resultsPerform day to day execution of test or regression cases/scripts, document results, log and retest defects.Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool.Perform test execution and defect reporting utilizing testing tools.Assist with root cause analysis and triage of key/critical defects for quick turn-around.Monitor and track traceability of business requirements/stories to tests executed.Participate in defect review meetings to explain and/or demonstrate defects.Participate in show and tell meetings to explain and/or demonstrate repaired defect or new features.Create project reports for test executed and defects discoveredAnalyze, track, report, test and help resolve basic reported production problemsIdentify problems and make recommendations for improved proceduresLevel 2 -
Performs job functions with general supervision and peer review
Design and execute test plans, test cases, and test data on more complex computer applicationsDesign, support, and maintain basic to intermediate test artifacts and dataMay develop and maintain basic SQL queries to test results, and to create mockup data for testing.Participate or lead test related activities for small, scoped projectsUsing prioritized project requirements and/or story points estimate test development and execution time framesLevel 3 -
Performs job functions with moderate supervision
Design and execute test plans, test cases, and test data on moderately complex computer applications and systemsDesign, support, and maintain moderately complex test artifacts, and dataResearch, analyze, and test moderately complex production problemsDevelop and maintain SQL queries to test results, and to create mockup data for testing.Analyze and improve test related processes and test artifactsParticipate or lead test related activities for medium to large, scoped projectsLevel 4 -
Performs job functions with minimal supervision
Design and execute test plans, test cases, and test data on highly complex computer applications and systemsDesign, support, and maintain highly complex test artifacts, and dataResearch, analyze, and test highly complex production problemsDesign, support, and improve quality processes and end to end test methodsDevelop and maintain complex SQL queries to test results, and to create mockup data for testing.Evaluate high-level project information and assess project components to forecast work effort requiredProvide peer-level review and mentoring to levels 1 and 2Participate and/or lead test related activities for large, scoped projectsLevel 5 -
Performs job functions in a lead capacity
Act as primary operational contact for all quality related activities as needed / in the absence of managerEnsure Service Level Agreements between department and operational or technical areas are metLead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project/scrum teamsInform manager of any issues impacting the quality, efficiency and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performanceAssist the manager in the day-to-day operations of the departmentALL LEVELS
Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.Stay current on new developments in technology-related industriesParticipate in corporate quality programsThe position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotationPerform all other duties as assignedREQUIRED COMPETENCIES
Required Job Skills
(Applies to All Levels)
Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephonesIntermediate PC proficiencyIntermediate proficiency in spreadsheet and word processing softwareIntermediate knowledge of computer operating systemsBasic knowledge of test tools and test case managementRequired Professional Competencies
(Applies to All Levels)
Strong analytical skills to support independent and effective decisionsAbility to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.Perserverance in the face of resistance or setbacks.Effective interpersonal skills and ability to maintain positive working relationship with others.Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.Ability to write and present quality related documentationDemonstrate the ability to stay current on global threats and vulnerabilities.Experience working with developers and system analystsKnowledge of business requirements/stories, test development and regression testing.Maintain confidentiality and privacyAnalytical knowledge necessary to develop test cases based on available requirements, execute those tests and report resultsRequired Leadership Experience and Competencies
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 5)Build synergy with a diverse team in an ever-changing environment. (Applies to Levels 4 - 5)PREFERRED COMPETENCIES
Preferred Job Skills
(Applies to All Levels)
Knowledge of HIPAA regulationsAdvanced proficiency in spreadsheet, database, and word processing softwareAdvanced knowledge of computer operating systems
Strong knowledge of test techniques and test data management.Advanced knowledge of test case tools and test case management methods
Preferred Professional Competencies
(Applies to All Levels)
Advanced quality assurance expertiseImpeccable testing skillsSolid technical ability and problem-solving skillsknowledge of internal departments and operationsPreferred Leadership Experience and Competencies
(Applies to Levels 4 - 5)
Ability to provide mentoring and peer review to junior team membersAbility to build lesson plans and deliver lessons to junior team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.