University Medical Center of Southern Nevada
Computer Technician
University Medical Center of Southern Nevada, Las Vegas, Nevada, us, 89105
Salary:
$23.76 - $36.82 Hourly
Location :
Las Vegas, NV
Job Type:
Full Time
Job Number:
24-CTAugust
Department:
INFORMATION TECHNOLOGY - 8540
Opening Date:
09/10/2024
Closing Date:
9/17/2024 5:00 PM Pacific
Position Summary
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems
Job Requirement
Education/Experience:Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR; two (2) years of experience in the installation and troubleshooting of computer hardware and software.
Additional and/or Preferred Position Requirements
Additional Requirements:
Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment. Proven experience in providing remote and on-site technical support.Preferred:
Relevant certifications such as CompTIA A+, Network+, or equivalent.Valid Nevada Driver's License and willing to travel to various locations for on-site support.Available Overnight and Weekends (On- Call)Technical Skills:
Proficiency in diagnosing and resolving hardware and software issues.Strong knowledge of Windows and Mac operating systems.Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems.Understanding of network configurations, protocols, and troubleshooting. Experience with remote support tools and ticketing systems.Communication Skills:
Outstanding verbal and written communication skills.Ability to explain technical concepts clearly to non-technical users.Outstanding customer-service skills with a focus on customer satisfaction.Problem-Solving Skills:
Strong analytical and troubleshooting abilities.Ability to handle multiple issues simultaneously and prioritize tasks effectivelyCompliance and Security:
Knowledge of healthcare regulations and compliance standards (e.g., HIPAA).Understanding of data security and privacy practices in a healthcare setting.
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:Computer and LAN hardware and software; documentation and user instruction methods and techniques; record keeping principles and practices; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
Skill in:Installing, maintaining and troubleshooting computer hardware and software; using and instructing others in the use of computer hardware and software; performing preventive maintenance on computers and peripherals; inventorying computers and peripherals; maintaining clear and accurate records of work performed; preparing clear and concise user documentation, instructions, etc.; using initiative and independent judgement within established procedural guidelines; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
Employer Paid Pension Plan
through Nevada Public Employees' Retirement System "PERS"! https://www.nvpers.org/front
Vesting in the pension plan after 5 years of qualifying employment!
Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverageConsolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.Extended Illness Bank (a/k/a Sick Bank)457 Deferred Compensation PlanComprehensive Group Health Insurance PlanNevada has no State Income TaxNo Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER
01
Are you a current UMC employee?
YesNoNo but I am a former UMC employee
02
Do you have a high school diploma or GED? Please note that you will be required to provide original high school diploma or GED.
YesNo
03
What will best describe your qualifications? Select as many as apply.
Equivalent to two (2) years of college level course work in computer sciences or a closely related field.At least two (2) years of experience in the installation and troubleshooting of computer hardware and software.Not applicable.
04
What will best describe your experience? Please select all that apply.
Proficiency in diagnosing and resolving hardware and software issues.Strong knowledge of Windows and Mac operating systemsExperience in hospital, clinic or other healthcare settingFamiliarity with hospital-specific software, hardware and electronic health record (EHR) systems.Understanding of network configurations, protocols, and troubleshooting.Experience with remote support tools and ticketing systems.
05
Please list your experience in a hospital, clinic, or other healthcare setting. Please ensure this is in your work history.
06
Please provide an example of your on-site technical support experience.
07
Please provide an example of your telephonic support experience.
08
Please list any hospital-specific software, hardware, and/or Electronic Health Record (EHR) systems you are familiar with. If none, please put N/A
09
Please list any relevant certifications you currently possess. If none, please put N/A
10
Do you have a valid Nevada Driver's License?
Yes.No but will have it upon hire.No.
11
Are you available overnights and weekends for On-Call?
YesNo
12
I understand that my answers to the supplemental questions alone will not qualify me for the position. I must document those experience, level of education, and certifications clearly in the application in order to be qualified.
Yes, I understand and will include those experience, level of education, and certifications clearly in the application.
Required Question
$23.76 - $36.82 Hourly
Location :
Las Vegas, NV
Job Type:
Full Time
Job Number:
24-CTAugust
Department:
INFORMATION TECHNOLOGY - 8540
Opening Date:
09/10/2024
Closing Date:
9/17/2024 5:00 PM Pacific
Position Summary
EMPLOYER-PAID PENSION PLAN (NEVADA PERS)COMPETITIVE SALARY & BENEFITS PACKAGE
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
Position Summary:Installs, maintains and provides user assistance for computer hardware and software including installing cables and peripherals, testing data line connections, performing inventory control and troubleshooting problems
Job Requirement
Education/Experience:Equivalent to two (2) years of college level course work in computer sciences or a closely related field and experience in the installation and troubleshooting of computer hardware and software, OR; two (2) years of experience in the installation and troubleshooting of computer hardware and software.
Additional and/or Preferred Position Requirements
Additional Requirements:
Minimum of 2 years of experience in a technical support role, preferably in a healthcare environment. Proven experience in providing remote and on-site technical support.Preferred:
Relevant certifications such as CompTIA A+, Network+, or equivalent.Valid Nevada Driver's License and willing to travel to various locations for on-site support.Available Overnight and Weekends (On- Call)Technical Skills:
Proficiency in diagnosing and resolving hardware and software issues.Strong knowledge of Windows and Mac operating systems.Familiarity with hospital-specific software, hardware and electronic health record (EHR) systems.Understanding of network configurations, protocols, and troubleshooting. Experience with remote support tools and ticketing systems.Communication Skills:
Outstanding verbal and written communication skills.Ability to explain technical concepts clearly to non-technical users.Outstanding customer-service skills with a focus on customer satisfaction.Problem-Solving Skills:
Strong analytical and troubleshooting abilities.Ability to handle multiple issues simultaneously and prioritize tasks effectivelyCompliance and Security:
Knowledge of healthcare regulations and compliance standards (e.g., HIPAA).Understanding of data security and privacy practices in a healthcare setting.
Knowledge, Skills, Abilities, and Physical Requirements
Knowledge of:Computer and LAN hardware and software; documentation and user instruction methods and techniques; record keeping principles and practices; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.
Skill in:Installing, maintaining and troubleshooting computer hardware and software; using and instructing others in the use of computer hardware and software; performing preventive maintenance on computers and peripherals; inventorying computers and peripherals; maintaining clear and accurate records of work performed; preparing clear and concise user documentation, instructions, etc.; using initiative and independent judgement within established procedural guidelines; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for extended periods of time, vision to read printed materials and a VDT screen and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
Employer Paid Pension Plan
through Nevada Public Employees' Retirement System "PERS"! https://www.nvpers.org/front
Vesting in the pension plan after 5 years of qualifying employment!
Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverageConsolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (eleven scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.Extended Illness Bank (a/k/a Sick Bank)457 Deferred Compensation PlanComprehensive Group Health Insurance PlanNevada has no State Income TaxNo Social Security (FICA) Deduction
As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients.
We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.
THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER
01
Are you a current UMC employee?
YesNoNo but I am a former UMC employee
02
Do you have a high school diploma or GED? Please note that you will be required to provide original high school diploma or GED.
YesNo
03
What will best describe your qualifications? Select as many as apply.
Equivalent to two (2) years of college level course work in computer sciences or a closely related field.At least two (2) years of experience in the installation and troubleshooting of computer hardware and software.Not applicable.
04
What will best describe your experience? Please select all that apply.
Proficiency in diagnosing and resolving hardware and software issues.Strong knowledge of Windows and Mac operating systemsExperience in hospital, clinic or other healthcare settingFamiliarity with hospital-specific software, hardware and electronic health record (EHR) systems.Understanding of network configurations, protocols, and troubleshooting.Experience with remote support tools and ticketing systems.
05
Please list your experience in a hospital, clinic, or other healthcare setting. Please ensure this is in your work history.
06
Please provide an example of your on-site technical support experience.
07
Please provide an example of your telephonic support experience.
08
Please list any hospital-specific software, hardware, and/or Electronic Health Record (EHR) systems you are familiar with. If none, please put N/A
09
Please list any relevant certifications you currently possess. If none, please put N/A
10
Do you have a valid Nevada Driver's License?
Yes.No but will have it upon hire.No.
11
Are you available overnights and weekends for On-Call?
YesNo
12
I understand that my answers to the supplemental questions alone will not qualify me for the position. I must document those experience, level of education, and certifications clearly in the application in order to be qualified.
Yes, I understand and will include those experience, level of education, and certifications clearly in the application.
Required Question