Cynet Systems
Information System Analyst
Cynet Systems, Milpitas, California, United States, 95035
Job Description:
Pay Range: $36.50hr - $41.50hr
Responsibilities:
Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.Work on SNOW ticketing queue; creating help desk tickets.Support Conference Rooms (Zoom) and User Cubical for breakfix.Support and handle new hire tasks; provision new systems for replacement and new hires setup.Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.Maintaining an inventory of PC hardware equipment and software programs.Providing relocation of PC systems as needed.ssisting with special projects on various issues as needed.Documentation; write and update documentation of all IT/Systems Processes.May conduct training programs designed to educate an organization's computer users about basic and specialized applications.Must Have:
Experience in supporting end-users (in person / remote) in a corporate environment.Knowledge of Windows 10 operating system, Mac OS.Knowledge of general network and computer security.Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW.Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.ble to work independently as well as with a team.Due to the nature of the job the candidate should be able to lift 40 pounds with assistance.Knowledge of ITIL and ITSM best practices.Nice to Have:
4 year college degree in relevant field.Mac knowledge.Be able to troubleshoot video conference rooms.IT COMPTIA certifications; 2+years.General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless.
Pay Range: $36.50hr - $41.50hr
Responsibilities:
Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.Work on SNOW ticketing queue; creating help desk tickets.Support Conference Rooms (Zoom) and User Cubical for breakfix.Support and handle new hire tasks; provision new systems for replacement and new hires setup.Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.Maintaining an inventory of PC hardware equipment and software programs.Providing relocation of PC systems as needed.ssisting with special projects on various issues as needed.Documentation; write and update documentation of all IT/Systems Processes.May conduct training programs designed to educate an organization's computer users about basic and specialized applications.Must Have:
Experience in supporting end-users (in person / remote) in a corporate environment.Knowledge of Windows 10 operating system, Mac OS.Knowledge of general network and computer security.Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW.Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.ble to work independently as well as with a team.Due to the nature of the job the candidate should be able to lift 40 pounds with assistance.Knowledge of ITIL and ITSM best practices.Nice to Have:
4 year college degree in relevant field.Mac knowledge.Be able to troubleshoot video conference rooms.IT COMPTIA certifications; 2+years.General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless.