Randstad
info sys analyst
Randstad, Ann Arbor, Michigan, us, 48113
info sys analyst.
ann arbor , michigan
posted today
job details
summary
$25 - $34.17 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1065990
job details
job summary:
Onsite requirement
Working Hours: 8am - 5pm
Must have:
Experience in supporting end-users (in person / remote) in a corporate environment
Knowledge of Windows 10 operating system, Mac OS
Knowledge of general network and computer security
Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Able to lift to 40+ pounds of technical equipment
Knowledge of ITIL and ITSM best practices
Nice to have:
4 year college degree in relevant field
Mac knowledge
Be able to troubleshoot video conference rooms
IT COMPTIA certifications; 2+years
General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless
location: Ann Arbor, Michigan
job type: Contract
salary: $25.00 - 34.17 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services
Work on SNOW ticketing queue; creating help desk tickets
Support Conference Rooms (Zoom) and User Cubical for break\fix
Support and handle new hire tasks; provision new systems for replacement and new hires setup
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
The essential functions of this role include:
manual lifting up to 40lbs qualifications:
Experience level: Experienced
Minimum 4 years of experience
Education: Bachelorsskills:
HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
ann arbor , michigan
posted today
job details
summary
$25 - $34.17 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1065990
job details
job summary:
Onsite requirement
Working Hours: 8am - 5pm
Must have:
Experience in supporting end-users (in person / remote) in a corporate environment
Knowledge of Windows 10 operating system, Mac OS
Knowledge of general network and computer security
Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Able to lift to 40+ pounds of technical equipment
Knowledge of ITIL and ITSM best practices
Nice to have:
4 year college degree in relevant field
Mac knowledge
Be able to troubleshoot video conference rooms
IT COMPTIA certifications; 2+years
General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless
location: Ann Arbor, Michigan
job type: Contract
salary: $25.00 - 34.17 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services
Work on SNOW ticketing queue; creating help desk tickets
Support Conference Rooms (Zoom) and User Cubical for break\fix
Support and handle new hire tasks; provision new systems for replacement and new hires setup
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
The essential functions of this role include:
manual lifting up to 40lbs qualifications:
Experience level: Experienced
Minimum 4 years of experience
Education: Bachelorsskills:
HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.