Senior Business Analyst

EpitecPOSITION:Business AnalystJOB TYPE:W2, 1 year contractLOCATION:Tempe, AZJOB SUMMARY FOR BUSINESS ANALYST:We are seeking a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying The Big Rocks or themes/trends/areas of opportunity to help improve IT production stability.Pay Range:$68- $72/hourRESPONSIBILITIES FOR BUSINESS ANALYST:Data mining ServiceNow Incident and Problem data looking for areas of opportunityResearching and proposing possible solutions, and writing reports to support findingsResponsible for answering Problem Management RFIs (Requests for Intelligence) - which are executive facing reports clearly summarizing the cause and effect of an incidentArticulating the mitigating steps being taken to reduce the risk of recurrence all in a clear and concise executive summary formatThe Big Rocks that are identified while data mining - will help drive process/tooling enhancements and creating monthly reports on the performance of the various business units/service areas.Utilize the monthly reports to identify business areas in need of improvementREQUIRED EXPERIENCE FOR BUSINESS ANALYST:7+ years of Business Analyst experience3-5 years of Incident Management experience3-5 years of Problem Management experienceEXCELLENT Communication skillsCommunicating ideas and viewpoints to executives and senior managementActing as a liaison between business and IT groups.Knowledge of ServiceNow reports/reportingProficiency in MS Office (Word, Excel, PowerPoint)Knowledge of Microsoft Visio and Access is advantageousCreate ad hoc reports to demonstrate theory/risk/findingBuild/maintain relationships with key stakeholdersIdentify innovative ways to increase IT Availability/StabilityCreating monthly metric and performance reportsProven experience as a business analystHandle multiple projects in a fast-paced environmentExcellent problem-solving and analytical skillsBachelor's degree in business, accounting, IT or any related fieldITIL Certified would be a plusWhy should you choose Epitec?We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.How is Epitec different?Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.What is the result?Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain's Detroit Business Cool Places to Work, and 101 Best & Brightest - local, national and elite winner. And that's just the beginning, as we work to innovate the way the world thinks about employment.