WEX, Inc.
Genesys Cloud Developer
WEX, Inc., Washington, District of Columbia, us, 20022
About the Team & RoleWEX is looking for an experienced Genesys Cloud Developer to design and implement scalable business solutions, leveraging a variety of Cloud and On Premise technologies. In this role, you will be responsible for both solution design and creation of Contact Center Technology across WEX. You will work with stakeholders across the company, to enable business capabilities to support WEX's growth strategy.How you'll make an impactResponsible for design, configuration, implementation and support for Genesys Cloud solutions. Including:
IVR APIs, Lambdas, Data Actions and other Integrations from Genesys CloudInteraction flows including ACD, IVR routing rules, data tables, flow outcomes and milestonesMenusDialing lists and rulesQueue builds
Responsible for administration and support of Genesys Cloud solutionsCollaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, integrations, customized applications and integrationsProvide system administration support related to customized applications, user permissions, security settings, and custom objectsResponsible for designing, developing, and testing solutions for projects of moderate to significant complexity.Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standardsCollaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.Engage with production support staff and remediate chronic and/or critical production support issues.Experience you'll bring5+ years of experience with designing and developing on Genesys Cloud and Genesys Cloud Architect5+ years of hands-on experience developing JavaScript/Node.js, AWS Lambda and Genesys APIsExperience and strong developer skills using JavaScript/Node.js, AWS Lambda, Git, CI/CD, REST and SOAP APIMust possess knowledge of computer software applications, operating systems, telephony systems and hardwareAbility to influence and communicate effectively with non-technical audiencesExcellent verbal and written communication skillsPreferred Qualifications:Genesys Cloud experience including experience with AWS Lambdas, Genesys Data Actions and Genesys Cloud APIsGenesys Cloud certification is a plusKnowledge of SIP Protocol implementation and supportNetwork administration and support experience
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IVR APIs, Lambdas, Data Actions and other Integrations from Genesys CloudInteraction flows including ACD, IVR routing rules, data tables, flow outcomes and milestonesMenusDialing lists and rulesQueue builds
Responsible for administration and support of Genesys Cloud solutionsCollaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, integrations, customized applications and integrationsProvide system administration support related to customized applications, user permissions, security settings, and custom objectsResponsible for designing, developing, and testing solutions for projects of moderate to significant complexity.Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standardsCollaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.Engage with production support staff and remediate chronic and/or critical production support issues.Experience you'll bring5+ years of experience with designing and developing on Genesys Cloud and Genesys Cloud Architect5+ years of hands-on experience developing JavaScript/Node.js, AWS Lambda and Genesys APIsExperience and strong developer skills using JavaScript/Node.js, AWS Lambda, Git, CI/CD, REST and SOAP APIMust possess knowledge of computer software applications, operating systems, telephony systems and hardwareAbility to influence and communicate effectively with non-technical audiencesExcellent verbal and written communication skillsPreferred Qualifications:Genesys Cloud experience including experience with AWS Lambdas, Genesys Data Actions and Genesys Cloud APIsGenesys Cloud certification is a plusKnowledge of SIP Protocol implementation and supportNetwork administration and support experience
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