Oak View Group
Welcome Center Specialist |Part-time| Acrisure Arena
Oak View Group, Palm Desert, California, us, 92261
Overview:
The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.This role will pay an hourly wage of $20 per hour.Benefits for PT roles: 401(k) savings plan and 401(k) matching.This position will remain open until Oct 1, 2024Responsibilities:Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.Front desk responsibilitieschecking-in program participantsconduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registrationwelcome the public, provide venue information and directionsProfessionally and accurately execute policies and proceduresIntake and outtake of skate and equipment rentals for the publicHelp with sizing, lacing & cleaning skates upon returnSupport birthday party schedules, set-up, and executionCommunicate clearly and professionally with guests and staffExecute policies and procedures professionally and accuratelyAccurately handle register transactionsProcess transactions for purchases and rentalsDaily cleaning tasks within the departmentSupport in-rink concessions pizza, popcorn, snacks, and drinks service & salesAttend all required training sessions and staff meetingsMaintain a clean and safe facilityResponsible for alerting managers to any unsafe or potentially hazardous ice conditionsQualifications:
Recreation facility or other customer service front desk experienceCash & sales transaction managementLeague, facility schedule managementStrong verbal communication skills, with the ability to present and communicate with customersA high degree of personal integrity and consistently put the interests of the organization firstExcellent communicatorPreferred Experience & Qualifications:Experience with youth sports at the recreational and elite levelUnderstanding of event and on-ice programming2+ years work experience at an ice facility or other related sports complexExperience with sports scheduling software (preferably DAYSMART)
Vaccination Statement:We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.This role will pay an hourly wage of $20 per hour.Benefits for PT roles: 401(k) savings plan and 401(k) matching.This position will remain open until Oct 1, 2024Responsibilities:Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.Front desk responsibilitieschecking-in program participantsconduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registrationwelcome the public, provide venue information and directionsProfessionally and accurately execute policies and proceduresIntake and outtake of skate and equipment rentals for the publicHelp with sizing, lacing & cleaning skates upon returnSupport birthday party schedules, set-up, and executionCommunicate clearly and professionally with guests and staffExecute policies and procedures professionally and accuratelyAccurately handle register transactionsProcess transactions for purchases and rentalsDaily cleaning tasks within the departmentSupport in-rink concessions pizza, popcorn, snacks, and drinks service & salesAttend all required training sessions and staff meetingsMaintain a clean and safe facilityResponsible for alerting managers to any unsafe or potentially hazardous ice conditionsQualifications:
Recreation facility or other customer service front desk experienceCash & sales transaction managementLeague, facility schedule managementStrong verbal communication skills, with the ability to present and communicate with customersA high degree of personal integrity and consistently put the interests of the organization firstExcellent communicatorPreferred Experience & Qualifications:Experience with youth sports at the recreational and elite levelUnderstanding of event and on-ice programming2+ years work experience at an ice facility or other related sports complexExperience with sports scheduling software (preferably DAYSMART)
Vaccination Statement:We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.